Meeting tool: Microsoft Teams

You will find the link to your training event event in your learning environment one hour before the training event starts. You can find out how to register in your learning environment here. A countdown runs in the learning environment and in the corresponding training event until one hour before the start of the training event . When the countdown is over, you will find your link to the event room there.

We recommend downloading the free Microsoft Teams app to be able to use all functions. You don't need a Microsoft Teams account for this either.

You can find out how to take part in your training event without Microsoft Teams Client here.

If you are unable to download the app, you can also take part via your browser. We recommend using Google Chrome or Edge (in the current version) to participate via the browser. If you want to take part in the training event via an Apple device, please note that not all functions are supported via Safari and Firefox.

If you already have a Microsoft Teams account, please log out of your own client and try to log in again now. If you still have difficulties, please participate in your training event via the browser (Chrome or Edge in the current version).

You will receive the link to your training event one hour before it starts in your personal learning environment. From then on, you can join the meeting at any time. Please note that you will only meet your trainer and other participants in the room shortly before the start.

We recommend that you check early on, at least 2 days before your training event, whether your PC meets the specific requirements for Microsoft Teams. As a guide: The minimum requirements are an Intel i5 or comparable CPUs with at least 4 cores, a clock frequency of 3 GHz and 16 GB RAM. If in doubt, please contact your company's IT department.

We recommend downloading the free Microsoft Teams app to be able to use all functions.

If you are unable to download the app, you can also take part via your browser.

Please close the application and delete your browser history and cookies.  

Close the browser and try to enter the room again. We recommend using Google Chrome.

If you already have a Microsoft Teams account, please log out of your own client and take part in your training event via the browser.

If this does not work, please restart your computer and then try to enter the room again.  

In rare cases, participation via the browser may be blocked within the company. In this case, please download the free Microsoft Teams app in advance.  

Before you are in the room, you can switch the microphone and camera on and off. You can see exactly how this works here in the video.

Please check whether the correct output media are set. You can do this in the menu bar under **"More actions" > "Device settings "**. You will find the menu bar either at the top of the screen or in the middle of the screen. Make sure that your headset is already connected and stored as an output medium in your system settings.

Some companies have not allowed all Microsoft Teams functions on company laptops. Therefore, ask your IT department in advance whether there are any restrictions and whether these could be suspended for the training event .

The training event in Microsoft Teams is not recorded.

If the difficulties could not be answered or problems persist, please contact our customer service on +49 761 595339-00