Meeting tool: Microsoft Teams
Here you will find the most frequently asked questions and their answers about the meeting tool used.
You can find more information on the basic requirements on the General system requirements page.
FAQ: Your event with Microsoft Teams
Where can I find the link to my event?
You will find the link to your course in your learning environment one hour before the course starts. You can find out how to register in your learning environment here. A countdown runs in the learning environment and in the corresponding event until one hour before the start of the event. Once the countdown has ended, you will find your link to the event room there.
Do I have to download the Microsoft Teams desktop app?
We recommend that you download the free Microsoft Teams app to be able to use all the functions. You do not need a Microsoft Teams account for this.
You can find out how to participate in your event without Microsoft Teams Client here.
If you are unable to download the app, you can also participate via your browser. To participate via browser, we recommend using Google Chrome or Edge (in the current version). If you wish to participate in the event via an Apple device, please note that not all functions are supported via Safari and Firefox.
I already have a Microsoft Teams account. Do I need to consider anything?
If you already have a Microsoft Teams account, please log out of your own client and try to log in again now. If you still have difficulties, please join your event via the browser (Chrome or Edge in the current version).
When can I enter the event room?
You will receive the link to your event in your personal learning environment one hour before it starts. From then on, you can join the meeting at any time. Please note that you will only meet your trainer and other participants in the room shortly before the start.
What requirements must my PC fulfill?
We recommend that you check early on, at least 2 days before your event, whether your PC meets the specific requirements for Microsoft Teams. You can find these here. If in doubt, please contact your company's internal IT department.
The room does not open or the link does not work.
We recommend that you download the free Microsoft Teams app to be able to use all the functions. If you are unable to download the app, you can also participate via your browser.
Please close the application and delete your browser history and cookies. Close the browser and try to enter the room again. We recommend using Google Chrome.
If you already have a Microsoft Teams account, please log out of your own client and take part in your event via the browser.
If this does not work, please restart your computer and then try to enter the room again.
In rare cases, participation via the browser may be blocked within the company. In this case, please download the free Microsoft Teams app in advance.
How do I join the meeting with a camera and microphone?
Before you are in the room, you can switch the microphone and camera on and off. You can see exactly how this works here in the video.
I'm in the room but I can't hear anything.
Please check whether the correct output media are set. You can do this in the menu bar under "Further actions">"Device settings". You will find the menu bar either at the top of the screen or in the middle of the screen. Make sure that your headset is already connected and stored as an output medium in your system settings.
I am in the room but cannot use all functions (e.g. chat).
Some companies have not allowed all Microsoft Teams functions on company laptops. Ask your IT department in advance whether there are any restrictions and whether these could be suspended for the event.
Will the event be recorded?
The event in Microsoft Teams will not be recorded.
Who can I contact if I have further questions or difficulties?
If the difficulties could not be answered or problems persist, please contact our customer service on +49 761 595339-00
Tips for the optimal online event
- Make sure that you can take part in your event from an undisturbed location. This will allow you to concentrate fully on your training.
- Take part in your event via a desktop PC or laptop/notebook. Participation via cell phone or tablet is not possible or only possible to a very limited extent.
- We recommend Google Chrome as the browser for participating in your event.
- Prepare your seat. Have paper and pens ready to take notes and stock up on drinks.
- Do the system check in good time. Ideally at least 2 days before the start of your event. If there are internal company settings that restrict access to your camera, for example, your IT department can support you in advance.
- Connect your headset and camera (if you are participating with a desktop PC) and set them as output media in the system settings before you enter the event room.
- To avoid distractions and disruptions and to increase connection stability, please close all applications that access the Internet. Apps, mail programs, VPN client, etc.
- For a stable Internet connection, we recommend using a LAN cable.
- Before you enter the event room, delete the cookies in your browser.
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