- Goals and tasks of process analysis.
- Define process requirements.
- Map and visualize processes.
- "Set up a project" - define goals, roles and competencies.
- Define process boundaries, interfaces and framework conditions.
- Record and visualize processes (excursus).
- Process deficiencies: causes and signs.
- Methods of process analysis: target/actual comparison.
- Systematic identification of process deficiencies.
- What is a good process? - Define specifications and key figures.
- Diagnosis - Audit processes.
- Discovering potential together - change management in analysis.
- Involving those involved in the process - identifying potential.
- derive measures.
- Implement measures.
- Designing targeted workshops.
- Taking employees with you - change management in implementation.
- Anchoring continuous improvement.
Contents
Survey and visualize processes
- Goals and tasks of process analysis.
- Define process requirements.
- Map and visualize processes.
Prepare process work & record existing processes
- "Set up a project" - define goals, roles and competencies.
- Define process boundaries, interfaces and framework conditions.
Processes under the magnifying glass: process analysis
- Process deficiencies: causes and signs.
- Methods of process analysis.
- Systematic identification of process deficiencies.
On the trail of weak points
- What is a good process? - Define specifications and key figures.
- Diagnosis - Audit processes.
- Discovering potential together - change management in analysis.
Optimizing processes with precision
- Involving process experts - identifying potential.
- Derive and implement measures.
This course also includes the e-learnings
- Virtual moderation
- Making decisions - six steps to your goal
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- In compact, flexible and practical units, you will be trained to survey, visualize and optimize your business processes.
- You will learn how to ensure the quality, effectiveness and efficiency of your products and services through regular process analysis and optimization.
- You will be able to systematically identify and eliminate process deficiencies, promote the involvement of process experts and derive and implement targeted measures for optimization.
- The virtual dialog offers you the opportunity to reflect on your own process management approaches and develop new ideas for the future design of your process management.
- Additional e-learning courses on virtual moderation and decision-making will round off your knowledge and help you to make informed decisions.
Methods
A well-thought-out mix of content, methods and support is essential for learning success, especially in online learning. The modern blended learning concept of our Online Essentials is precisely tailored to this self-learning situation. Exciting trainer input, best practices, practical examples, exercises and reflections make learning easier for you.
Recommended for
Process employees, process managers, process consultants, process designers. Specialists and managers who want to gain practical knowledge about process analysis and optimization.
Seminar evaluation for "Online Essential: Process analysis and optimization"







Start dates and details
