training
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This training is held in German.
International projects, colleagues with a migration background and global teams characterize your everyday work? Cultural variety and diversity offer enormous opportunities - provided that integration is actively promoted and teams work together successfully despite cultural differences. As an assistant, you play a key role here: with empathy and cultural sensitivity, you build bridges, strengthen trust and thus create the basis for good cooperation. In our practical training , you will sharpen your intercultural know-how and your confidence in everyday international working life. Find out how you can connect specialists, promote respect and appreciation and strengthen your company in a globalized world.
Contents
Culture and perception: The cultural lens
- What is culture and how do cultural characteristics affect international cooperation?
- What role does culture play in misunderstandings?
- Development and change in the understanding of culture.
- Dealing with self-perception, perception by others and stereotypes, inner images.
Cultural dimensions and key cultural areas in business life
- Communication: Characteristics of direct and indirect communication and dealing with different communication styles.
- Giving and receiving negative feedback - how direct is too direct?
- Objectively contradict.
- Proximity and distance: how close is too close?
- Perception of time: dealing with time, rules and plans.
- Building trust: factual orientation vs. relationship orientation.
- Hierarchy and power distance, different management styles.
Importance of key cultural areas in the day-to-day work of the assistant
- Recognize and assess critical events from your day-to-day work.
- Development and discussion of strategies and practical tips for the office.
- Development of key questions for cooperation with other cultures.
Learning environment
Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.
Your benefit
- You will gain a better understanding of the background to thinking and acting in different cultures.
- You will learn about key cultural areas and their significance for assistance.
- You will gain confidence in communicating in an intercultural environment.
- You will receive important tips and specific advice for your day-to-day work.
- You will recognize opportunities to significantly support your manager and your company through culturally sensitive action and intercultural competence.
- You have the opportunity to reflect on critical experiences from your day-to-day work and develop concrete solution strategies in the group.
Methods
Multimedia inputs, trainer presentation, simulations/role plays, experience reports and exchange, group work, practical exercises, learning game, working with critical incidents from everyday working life.
Recommended for
Employees from assistance, office management and administration and anyone who wants to improve their intercultural know-how.
On-site training together
Start dates and details
20.10.2025
Frankfurt a. M./Oberursel
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 20.10.2025
09:00 am - 5:00 pm
Tuesday, 21.10.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
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