training
This training is held in German.
International projects, colleagues with a migration background and global teams characterize your everyday work? Cultural variety and diversity offer enormous opportunities - provided that integration is actively promoted and teams work together successfully despite cultural differences. As an assistant, you play a key role here: with empathy and cultural sensitivity, you build bridges, strengthen trust and thus create the basis for good cooperation. In our practical training , you will sharpen your intercultural know-how and your confidence in everyday international working life. Learn how to connect professionals, promote respect and appreciation and strengthen your company in a globalized world.
Contents
Culture and perception: the cultural lens
- What is culture and how do cultural characteristics affect international cooperation?
- What role does culture play in misunderstandings?
- Development and change in the understanding of culture.
- Dealing with self-perception, perception by others and stereotypes, inner images.
Cultural dimensions and key cultural areas in business life
- Communication: Characteristics of direct and indirect communication and dealing with different communication styles.
- Giving and receiving negative feedback - how direct is too direct?
- Objectively contradict.
- Proximity and distance: how close is too close?
- Perception of time: dealing with time, rules and plans.
- Building trust: factual orientation vs. relationship orientation.
- Hierarchy and power distance, different management styles.
Importance of key cultural areas in the day-to-day work of the assistant
- Recognize and assess critical events from your day-to-day work.
- Development and discussion of strategies and practical tips for the office.
- Development of key questions for cooperation with other cultures.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- A better understanding of the background to thinking and acting in different cultures is made possible.
- Key cultural areas and their significance for assistance are presented.
- Confidence in communication in an intercultural environment is promoted.
- Important tips and concrete advice for everyday working life are provided.
- Possibilities are shown to significantly support the manager and the company through culturally sensitive action and intercultural competence.
- Participants are given the opportunity to reflect on critical experiences from their day-to-day work and to develop concrete solution strategies together in the group.
Methods
Multimedia inputs, trainer presentation, simulations/role plays, experience reports and exchange, group work, practical exercises, learning game, working with critical incidents from everyday working life.
Recommended for
employees from assistance, office management and administration and anyone who would like to improve their intercultural know-how.
On-site training together
Start dates and details
20.10.2025
Frankfurt a. M./Oberursel
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 20.10.2025
09:00 am - 5:00 pm
Tuesday, 21.10.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
14.04.2026
Berlin
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Tuesday, 14.04.2026
09:00 am - 5:00 pm
Wednesday, 15.04.2026
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
27.07.2026
Düsseldorf
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 27.07.2026
09:00 am - 5:00 pm
Tuesday, 28.07.2026
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The next booking ensures this course will take place
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
41257
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
2,500+ further training
600,000+ apprentices per year
Over 95% positive reviews
2,500 trainers and coaches
17,500+ training courses held per year
Call us or send an email
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
*Mandatory fields
FAQs
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Haufe Akademie GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Munzinger Str. 9
79111 Freiburg
A brand of
The company
About our offer
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
Special offers
Contact & Support
