Contents
Basics of process management
- Definition and basic logic of process management.
- Process map and design levels of process visualization.
Visualization of processes - EPK and BPMN
- EPC: Event-driven process chain.
- BPMN: Business Process Model and Notation.
- Advantages, disadvantages and areas of application of the presentation methods.
- The most important symbols and how to use them.
- Level of detail ("granularity") of the design levels for identifying potential.
Analysis and optimization of actual processes
- 10 steps to process optimization.
- The SIPOC analysis (Suppliers - Inputs - Process - Outputs - Customers).
- Methodical search for optimization possibilities.
- Performance and waste types and their visualization in the process.
- Perform error analysis using Ishikawa.
- Interface analysis.
- Identify, evaluate, prioritize and implement immediate and improvement measures.
Moderation of workshops - basics
- Questioning techniques, roles, structure and procedure.
The process organization
- The basic organizational principles as a starting point for successful process management.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You know how to collect and visualize actual processes in a meaningful way.
- You will learn to analyze and optimize actual processes step by step.
- You know the two most important visualization standards and can decide which one is best for you.
- You know the most important roles in process management and their tasks.
Methods
The building blocks of this training course are developed using practical examples. Through keynote speeches and many practical exercises, you will experience the potential and limitations of the methods and tools presented. You will learn to differentiate between the levels of an organization in terms of process management and to analyse them using suitable methods. Selected tools from the 10-step logic will be tried out together in group work during the training. You can contribute your perspective and specific questions to the training.
The building blocks of this training course are developed using practical examples. Through keynote speeches and many practical exercises, you will experience the potential and limitations of the methods and tools presented. You will learn to differentiate between the levels of an organization in terms of process management and to analyse them using suitable methods. Selected tools from the 10-step logic will be tried out together in group work during the training. You can contribute your perspective and specific questions to the training.
Recommended for
- Specialists and managers who are responsible for process management and want to get a basic introduction to the topic.
- employees from the areas of quality management, production and operations.
- process managers and process analysts, process owners who want to deepen their knowledge.
- project managers who want to implement process optimizations in their projects.
- People who are responsible for increasing efficiency and improving processes in their organization.
Further recommendations for "Record, analyze and improve processes"
2932
Start dates and details
Monday, 15.09.2025
09:00 am - 5:00 pm
Tuesday, 16.09.2025
09:00 am - 5:00 pm
Wednesday, 17.09.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 24.09.2025
09:00 am - 5:00 pm
Thursday, 25.09.2025
09:00 am - 5:00 pm
Friday, 26.09.2025
09:00 am - 5:00 pm
Monday, 06.10.2025
09:00 am - 5:00 pm
Tuesday, 07.10.2025
09:00 am - 5:00 pm
Wednesday, 08.10.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 20.10.2025
09:00 am - 5:00 pm
Tuesday, 21.10.2025
09:00 am - 5:00 pm
Wednesday, 22.10.2025
09:00 am - 5:00 pm
Wednesday, 05.11.2025
09:00 am - 5:00 pm
Thursday, 06.11.2025
09:00 am - 5:00 pm
Friday, 07.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 10.11.2025
09:00 am - 5:00 pm
Tuesday, 11.11.2025
09:00 am - 5:00 pm
Wednesday, 12.11.2025
09:00 am - 5:00 pm
Monday, 17.11.2025
09:00 am - 5:00 pm
Tuesday, 18.11.2025
09:00 am - 5:00 pm
Wednesday, 19.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 08.12.2025
09:00 am - 5:00 pm
Tuesday, 09.12.2025
09:00 am - 5:00 pm
Wednesday, 10.12.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 15.12.2025
09:00 am - 5:00 pm
Tuesday, 16.12.2025
09:00 am - 5:00 pm
Wednesday, 17.12.2025
09:00 am - 5:00 pm
Monday, 12.01.2026
09:00 am - 5:00 pm
Tuesday, 13.01.2026
09:00 am - 5:00 pm
Wednesday, 14.01.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 28.01.2026
09:00 am - 5:00 pm
Thursday, 29.01.2026
09:00 am - 5:00 pm
Friday, 30.01.2026
09:00 am - 5:00 pm
Monday, 09.02.2026
09:00 am - 5:00 pm
Tuesday, 10.02.2026
09:00 am - 5:00 pm
Wednesday, 11.02.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 18.02.2026
09:00 am - 5:00 pm
Thursday, 19.02.2026
09:00 am - 5:00 pm
Friday, 20.02.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 09.03.2026
09:00 am - 5:00 pm
Tuesday, 10.03.2026
09:00 am - 5:00 pm
Wednesday, 11.03.2026
09:00 am - 5:00 pm
Wednesday, 18.03.2026
09:00 am - 5:00 pm
Thursday, 19.03.2026
09:00 am - 5:00 pm
Friday, 20.03.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 30.03.2026
09:00 am - 5:00 pm
Tuesday, 31.03.2026
09:00 am - 5:00 pm
Wednesday, 01.04.2026
09:00 am - 5:00 pm
Monday, 13.04.2026
09:00 am - 5:00 pm
Tuesday, 14.04.2026
09:00 am - 5:00 pm
Wednesday, 15.04.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 04.05.2026
09:00 am - 5:00 pm
Tuesday, 05.05.2026
09:00 am - 5:00 pm
Wednesday, 06.05.2026
09:00 am - 5:00 pm
Monday, 18.05.2026
09:00 am - 5:00 pm
Tuesday, 19.05.2026
09:00 am - 5:00 pm
Wednesday, 20.05.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 08.06.2026
09:00 am - 5:00 pm
Tuesday, 09.06.2026
09:00 am - 5:00 pm
Wednesday, 10.06.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 15.06.2026
09:00 am - 5:00 pm
Tuesday, 16.06.2026
09:00 am - 5:00 pm
Wednesday, 17.06.2026
09:00 am - 5:00 pm
Wednesday, 24.06.2026
09:00 am - 5:00 pm
Thursday, 25.06.2026
09:00 am - 5:00 pm
Friday, 26.06.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 06.07.2026
09:00 am - 5:00 pm
Tuesday, 07.07.2026
09:00 am - 5:00 pm
Wednesday, 08.07.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 22.07.2026
09:00 am - 5:00 pm
Thursday, 23.07.2026
09:00 am - 5:00 pm
Friday, 24.07.2026
09:00 am - 5:00 pm
Wednesday, 12.08.2026
09:00 am - 5:00 pm
Thursday, 13.08.2026
09:00 am - 5:00 pm
Friday, 14.08.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 26.08.2026
09:00 am - 5:00 pm
Thursday, 27.08.2026
09:00 am - 5:00 pm
Friday, 28.08.2026
09:00 am - 5:00 pm
Monday, 14.09.2026
09:00 am - 5:00 pm
Tuesday, 15.09.2026
09:00 am - 5:00 pm
Wednesday, 16.09.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 21.09.2026
09:00 am - 5:00 pm
Tuesday, 22.09.2026
09:00 am - 5:00 pm
Wednesday, 23.09.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.