Impact Management Program: Strategies – Leadership – Communication in Crises

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Crises can arise suddenly and pose existential challenges for companies. Without in-depth expertise in crisis strategies, leadership in conflict and exceptional situations, and effective communication, you risk long-term damage to your stability, reputation, and competitiveness. This makes it all the more important to build the right skills early on: from structured analysis and clear decision-making to confident crisis communication that provides guidance and strengthens trust.

In our three modules, you will develop professional expertise for managing crises:

• Prepared for Impact: Strategic Crisis Management for Businesses
  You will learn how to manage crises strategically—from risk analysis to clear decision-making routines in an emergency. Using structured methods and practical case studies, you will develop your own strategic plan for future crisis situations.
• Conflict management and crisis competence for managers
  You will develop practical strategies for making confident decisions under pressure. You will learn how to manage conflicts in a targeted manner, assess risks, recognize deception, and analyze contacts —for clear leadership in critical situations.
• Crisis communication for managers
  Learn how to communicate clearly, credibly, and empathetically, both internally and externally. Discover how to secure the trust of employees, customers, and the public, and protect your company's reputation through professional media relations.

Upon completion of your qualification, you will receive a comprehensive certificate that details the expertise you have acquired as a crisis management expert.