Sales & Service Excellence

Did you know?

With a customized onboarding plan, a functioning sales enablement has a noticeable added value for your company

40%
Increase in cross-sells and upsells.
17%
Increase in sales within the first month of program implementation.
60%
Shorter training period for new sales employees.
300%
Saves time on administrative tasks and preparation.
Your challenge

Provide up-to-date product information anytime and anywhere for sales and service?

In a world characterized by constant change, your sales and service teams face the daily challenge of always being equipped with the latest information. Whether in the field, in customer service or on the sales floor - your teams need reliable answers to customers' questions, must present your products confidently and recognize and exploit opportunities for cross-selling and up-selling.

The key to success lies in a combination of:
Consistent messages
Current knowledge
Unshakable self-confidence
Efficient processes
But how can these skills be built up sustainably and kept up to date at all times?
Our solution

Service and sales enablement with the LXP

With our Learning Experience Platform LXP), you create a central access point for all relevant information and learning content. It offers the ideal environment for building classic sales and soft skills in a targeted manner, sharing best practices and providing up-to-date specialist knowledge on new products and services. Thanks to the platform's ease of use, your teams can access this content anytime and anywhere, regardless of their location or technical equipment.

Ideal for your sales and service teams

LXP as a single point of entry for sales & service excellence

The LXP acts as a central location where all learning content and resources are bundled. Your employees will not only find sales and service knowledge here, but also valuable training and best practices. The Content Studio makes it possible to create and share content such as videos, texts, audios and interactive formats. This variety ensures that every employee can find the learning method that suits them best.

An insight into the features of the LXP

Usability & User Experience

Personalization and relevance for long-term success

Our platform also offers a high level of personalization through the integration of an intelligent recommender that makes individual learning suggestions to users based on their previous activity and interests. This ensures that each employee receives exactly the learning content that is most relevant to their development and current requirements.

This personalization creates a dynamic learning environment that not only covers current knowledge needs, but also aims to prepare your teams for future challenges.
Groups & collaborative learning

Efficient learning and problem solving through collaborative learning

In our group and collaboration functions, your teams can interact with each other, learn from each other and network across departments. The joint editing of user-generated content and the exchange of best practices increase problem-solving skills and accelerate decision-making. Employees can work together in real time, tackle complex tasks and draw on the expertise of their colleagues .

This collaborative learning environment not only strengthens professional skills, but also promotes social networking within the organization.
Usability & User Experience

High user orientation through personalization functions: Design individual learning paths

Thanks to personalized learning paths and intelligent search, your teams always have quick access to the content they need - whether it's to prepare for a customer meeting or to quickly build up knowledge on site. This means that the necessary information is available at the right time and is tailored to individual learning needs. This boosts your employees' self-confidence and helps them to act confidently even in stressful situations.
Groups & collaborative learning

Commitment and motivation through active knowledge sharing

The group function not only promotes collaboration, but also increases the commitment and motivation of your employees. By actively participating in the learning process, learners feel more involved in the success of the company. Learning together in groups also promotes social networking within the organization, which has a positive impact on the work culture.

Further features

Content Studio
Collections: Easily organize and curate knowledge building blocks
Content Studio
User-generated content: video, audio, text, ...
All features of the LXP

Scalable solution for worldwide use

Whether your employees are working in the office, on the sales floor, in the field or with external partners, our LXP is available anytime, anywhere. With over 40 languages available and the ability to create customized onboarding and learning paths, you can ensure that learning is tailored to the needs of each individual. This flexibility helps you to optimize knowledge transfer across geographical and language barriers, ensuring your organization's global competitiveness.

Conclusion

With the Learning Experience Platform , you can create a flexible, scalable and future-proof solution for your sales and service teams. You not only support knowledge building, but also promote social networking and employee engagement - and at the same time ensure that your company is always one step ahead.
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