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Development Programs Consulting
What organizational steps are necessary if we, as customers the tool for online training?
If you, as customers the tool, you are responsible for organizing the technical infrastructure. This includes providing the tool, inviting attendees ensuring that everything runs smoothly during the training (e.g., checking the technology in advance). Please consult with the trainer in advance to clarify the necessary functionalities (e.g., group rooms).
What is the process when Haufe Akademie takes over Haufe Akademie provision and organization of the tool?
When Haufe Akademie takes over Haufe Akademie provision of the tool, we take care of the technical and organizational aspects. We set up the link to the meeting and make trainer available to you and the trainer . We take care of everything to ensure that your training runs smoothly.
Why has a participant received a confirmation of participation, and how should I proceed?
If a participant has participant received a certificate of attendance after the training, this is usually because the required attendance rate of at least 75% has not been met. In this case, please contact your contact persons the project coordination team at Haufe Akademie.
What should I do if changes are still necessary after sending out the customer questionnaire?
Please Haufe Akademie your contact persons the Haufe Akademie event organization immediately. We will be happy to assist you in making the desired adjustments.
Is it possible attendees obtain writing materials for the attendees ?
We are aware of our responsibility to make seminar experiences sustainable and economically responsible. For this reason, we have decided to only send writing materials if you, as a customer, actively choose to receive them.
Why do I have to fill out the customer questionnaire?
The Haufe Akademie event organization form Haufe Akademie you and us an efficient way to record all organizational details relating to your training in a structured manner. You can check and adjust arrangements, clearly communicate your requirements, such as confirmation of participation or feedback, and upload the list of participants—without time-consuming e-mail.
When will we receive the confirmation of attendance for the attendees?
Confirmations of participation are usually sent by e-mail the address you provided a few days after the training course has ended.
Is it possible to get advice on choosing the right internal development program?
We would be happy to advise you on developing forward-looking strategies for leadership, management diagnostics, HR, and learning & development.
For further information, please contact our colleagues Leadership & Development Consulting:
Tel.: 0761 898 4060
e-mail: solutions@haufe-akademie.de
(Mon–Thu from 8:30 AM to 5:00 PM and Fri from 8:30 AM to 4:00 PM)
Who should I contact if I have questions about the invoice?
If you have any questions about the invoice, please contact us using the contact information provided on the invoice.
What payment methods are accepted?
Our invoices can only be paid by bank transfer.
You will find the necessary bank details directly on your invoice.
Is there Haufe Akademie for using the Haufe Akademie feedback system?
No, use of the feedback system is free of charge for you. attendees only attendees an internet-enabled device, such as a smartphone. They use this to access a virtual questionnaire, which the trainer shares with them training event QR code trainer the end of the training event . After the training, you will receive e-mail feedback evaluation by e-mail .
How will I receive the invoice?
We can provide you with the following invoice formats:
• Electronic invoice (e-invoice): structured invoice in XRechnung or ZUGFeRD data format
• Sent via e-mail a PDF document
An e-mail is required for both options.
What is the payment deadline for my invoice?
Invoices are due immediately and without any discount, unless otherwise agreed.
When will I receive my invoice?
Your invoice will training event after the training event has concluded.
Billing is based on the invoices from our service providers.
Therefore, the invoice cannot be issued until we have received all cost-related information.
What should be done if the maximum number of participants is exceeded?
Please contact your project coordination contact person at an early stage if you plan to exceed the maximum number of participants. Together, we will examine the options and find a suitable solution.
Are there any additional costs for issuing certificates of participation?
No, there are no additional costs for issuing certificates of participation.
What kind of writing materials does Haufe Akademie provide Haufe Akademie upon request)?
The writing materials include name tags, notebooks, and pens for attendees. You will only receive a package with the writing materials if you actively Haufe Akademie in to receive them from Haufe Akademie .
Is an agenda or schedule provided for the training?
The agenda or schedule is usually trainers directly by our trainers . Please trainers the trainers directly. If you do not have their contact details, please contact your contact persons the Haufe Akademie project coordination team immediately.
How do I contact support?
For questions or information about development programs and counseling services, please contact the colleagues the department:
Tel.: 069 677 366 8 40
e-mail: projektkoordination@haufe-akademie.de
Do you need any further assistance?
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79111 Freiburg
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