pds-futurejobs
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Advanced training in UX Management
Course
2

Booking no:

30800

Advanced training in UX Management

Dive deeper into the process of UX management, get to know frameworks and definitions and acquire all the skills needed to implement UX with the team and in a real corporate context.

20 weeks
approx. 60 hours
7 webinars & 5 self-study phases
German
Master Class with presence and Master Class Online

Date preview

Start date
Last module
Availability
Location
17.7.2025
20.11.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
2.10.2025
19.2.2026
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
30.10.2025
16.4.2026
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online

Module overview

The following module overview shows dates for the course start on
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Module
1

Onboarding & community introduction

In the first webinar, you will receive a comprehensive introduction to your training with a focus on:

  • Course structure, tooling, procedure
  • Boards and information architecture for the exercises
  • Community support
  • Details of the examination procedure
  • The concept of learning sponsorship
  • Clarification of AI tools
Webinar
1 hour

Thursday, 17.07.2025
1:00 pm - 2:00 pm

61401458
Module
1

Onboarding & community introduction

In the first webinar, you will receive a comprehensive introduction to your training with a focus on:

  • Course structure, tooling, procedure
  • Boards and information architecture for the exercises
  • Community support
  • Details of the examination procedure
  • The concept of learning sponsorship
  • Clarification of AI tools
Webinar
1 hour

Thursday, 02.10.2025
1:00 pm - 2:00 pm

61424977
Module
1

Onboarding & community introduction

In the first webinar, you will receive a comprehensive introduction to your training with a focus on:

  • Course structure, tooling, procedure
  • Boards and information architecture for the exercises
  • Community support
  • Details of the examination procedure
  • The concept of learning sponsorship
  • Clarification of AI tools
Webinar
1 hour

Thursday, 30.10.2025
1:00 pm - 2:00 pm

61424978
Module
2

UX Management - Understanding the UX process and making it comprehensible

The second webinar at the start of your training will focus on the following topics:

  •     Getting to know the trainer/author
  •     Your context, challenges and expectations
  •     Develop and track personal objectives
  •     Exercise: Making UX tangible without talking about it
  •     AI: Miro AI features in practice

The first self-study unit deals with this content by way of introduction:

  •     Introduction of UX management
  •     The design behind the design
  •     Relevance for the purchase and usage decision
  •     Management methods from yesterday to today
  •     Business Value of User Centered Design
  •     The challenge of UX management
  •     Understanding the problem before the solution
  •     Develop and track personal objectives
Self-study phase with webinar
1 hour

Thursday, 24.07.2025
12:00 noon - 1:00 pm

61401458
Module
2

UX Management - Understanding the UX process and making it comprehensible

The second webinar at the start of your training will focus on the following topics:

  •     Getting to know the trainer/author
  •     Your context, challenges and expectations
  •     Develop and track personal objectives
  •     Exercise: Making UX tangible without talking about it
  •     AI: Miro AI features in practice

The first self-study unit deals with this content by way of introduction:

  •     Introduction of UX management
  •     The design behind the design
  •     Relevance for the purchase and usage decision
  •     Management methods from yesterday to today
  •     Business Value of User Centered Design
  •     The challenge of UX management
  •     Understanding the problem before the solution
  •     Develop and track personal objectives
Self-study phase with webinar
1 hour

Thursday, 09.10.2025
1:00 pm - 2:00 pm

61424977
Module
2

UX Management - Understanding the UX process and making it comprehensible

The second webinar at the start of your training will focus on the following topics:

  •     Getting to know the trainer/author
  •     Your context, challenges and expectations
  •     Develop and track personal objectives
  •     Exercise: Making UX tangible without talking about it
  •     AI: Miro AI features in practice

The first self-study unit deals with this content by way of introduction:

  •     Introduction of UX management
  •     The design behind the design
  •     Relevance for the purchase and usage decision
  •     Management methods from yesterday to today
  •     Business Value of User Centered Design
  •     The challenge of UX management
  •     Understanding the problem before the solution
  •     Develop and track personal objectives
Self-study phase with webinar
1 hour

Thursday, 06.11.2025
12:00 noon - 1:00 pm

61424978
Module
3

Psychology, workflows & principles

This self-learning phase uses interactive learning materials to teach the following key topics:

 

UX Psychology

  • Brain research: Why UX makes the difference
  • Relevant basics of neuro-psychology: perception, behavior and motivation
  • Why stories are so important
  • Relevance and resonance
  • Why agile working is so brain-friendly
  • Innovation needs daydreams & freedom

 

UX & Usability Frameworks & Definitions

  • Design and non-being - The beautiful burden of the concept of design
  • UX is not UI
  • UX/Usability Frameworks & Definitions
  • Similarities and differences: Top Tasks, Design Thinking, Jobs To Be Done and agile methods and schools of thought
  • Which design process is the right and best?

 

UX principles as a tool kit for management practice

  • Principles as effective and flexible guideposts in uncertain times
  • UX principles for design from cognitive psychology
  • UX principles for design and agile product development processes
  • UX principles for the strategy
Self-study phase
12 hours
61401458
Module
3

Psychology, workflows & principles

This self-learning phase uses interactive learning materials to teach the following key topics:

 

UX Psychology

  • Brain research: Why UX makes the difference
  • Relevant basics of neuro-psychology: perception, behavior and motivation
  • Why stories are so important
  • Relevance and resonance
  • Why agile working is so brain-friendly
  • Innovation needs daydreams & freedom

 

UX & Usability Frameworks & Definitions

  • Design and non-being - The beautiful burden of the concept of design
  • UX is not UI
  • UX/Usability Frameworks & Definitions
  • Similarities and differences: Top Tasks, Design Thinking, Jobs To Be Done and agile methods and schools of thought
  • Which design process is the right and best?

 

UX principles as a tool kit for management practice

  • Principles as effective and flexible guideposts in uncertain times
  • UX principles for design from cognitive psychology
  • UX principles for design and agile product development processes
  • UX principles for the strategy
Self-study phase
12 hours
61424977
Module
3

Psychology, workflows & principles

This self-learning phase uses interactive learning materials to teach the following key topics:

 

UX Psychology

  • Brain research: Why UX makes the difference
  • Relevant basics of neuro-psychology: perception, behavior and motivation
  • Why stories are so important
  • Relevance and resonance
  • Why agile working is so brain-friendly
  • Innovation needs daydreams & freedom

 

UX & Usability Frameworks & Definitions

  • Design and non-being - The beautiful burden of the concept of design
  • UX is not UI
  • UX/Usability Frameworks & Definitions
  • Similarities and differences: Top Tasks, Design Thinking, Jobs To Be Done and agile methods and schools of thought
  • Which design process is the right and best?

 

UX principles as a tool kit for management practice

  • Principles as effective and flexible guideposts in uncertain times
  • UX principles for design from cognitive psychology
  • UX principles for design and agile product development processes
  • UX principles for the strategy
Self-study phase
12 hours
61424978
Module
4

UX management as a new action strategy in corporate management

This one-hour live webinar will focus on the following topics:

  •      Impulse: Rules and principles in UX management
  •      Reflection on the exercises from the self-learning phase,
  •      Answering questions
Webinar
1 hour

Thursday, 14.08.2025
1:00 pm - 2:00 pm

61401458
Module
4

UX management as a new action strategy in corporate management

This one-hour live webinar will focus on the following topics:

  •      Impulse: Rules and principles in UX management
  •      Reflection on the exercises from the self-learning phase,
  •      Answering questions
Webinar
1 hour

Thursday, 23.10.2025
09:00 am - 10:00 am

61424977
Module
4

UX management as a new action strategy in corporate management

This one-hour live webinar will focus on the following topics:

  •      Impulse: Rules and principles in UX management
  •      Reflection on the exercises from the self-learning phase,
  •      Answering questions
Webinar
1 hour

Thursday, 27.11.2025
1:00 pm - 2:00 pm

61424978
Module
5

Discovery I: Understanding user context & managing in a team

This self-learning phase uses interactive learning materials to teach the following key topics:

  • UX outcome: needs and requirements analysis from the user's perspective
  • Identify user groups and types
  • Personas for business processes instead of for the drawer
  • Context analysis & user research methods: Determine needs, tasks, motivation and usage contexts
  • Uncover potential for improvement in existing products
  • Customer journey as a central management tool
  • Usable competitive intelligence with less effort
  • Which UX methods do I use when in the project?
Self-study phase
3 hours
61401458
Module
5

Discovery I: Understanding user context & managing in a team

This self-learning phase uses interactive learning materials to teach the following key topics:

  • UX outcome: needs and requirements analysis from the user's perspective
  • Identify user groups and types
  • Personas for business processes instead of for the drawer
  • Context analysis & user research methods: Determine needs, tasks, motivation and usage contexts
  • Uncover potential for improvement in existing products
  • Customer journey as a central management tool
  • Usable competitive intelligence with less effort
  • Which UX methods do I use when in the project?
Self-study phase
3 hours
61424977
Module
5

Discovery I: Understanding user context & managing in a team

This self-learning phase uses interactive learning materials to teach the following key topics:

  • UX outcome: needs and requirements analysis from the user's perspective
  • Identify user groups and types
  • Personas for business processes instead of for the drawer
  • Context analysis & user research methods: Determine needs, tasks, motivation and usage contexts
  • Uncover potential for improvement in existing products
  • Customer journey as a central management tool
  • Usable competitive intelligence with less effort
  • Which UX methods do I use when in the project?
Self-study phase
3 hours
61424978
Module
6

Intensive workshop: Discovery methods and tools for users & change of perspective

In this four-hour intensive workshop (live webinar), we will test some of the best methods for changing perspectives and combine them with AI tools. You will receive tried-and-tested templates and prompts.
Depending on the practical requirements of the group, we will focus on the following topics. In addition, there is room for joint reflection on the exercises from the self-learning phase and for answering questions.

  •      Explorative interviews on experience & requirements
  •      Do's & don'ts in the interview context
  •      Generating guides with AI, tools in comparison
  •      Pragmatic evaluations
  •      Impulse on methods with practical examples
  •      What job does the persona have? Different persona approaches in practice
  •      Empathy maps
  •      Personas with AI - helpful features and pitfalls
  •      Customer lifecycle & needs mapping - with and without AI support
  •      Optional: flash demo & team demo

 

Webinar
4 hours

Thursday, 18.09.2025
1:00 pm - 5:00 pm

61401458
Module
6

Intensive workshop: Discovery methods and tools for users & change of perspective

In this four-hour intensive workshop (live webinar), we will test some of the best methods for changing perspectives and combine them with AI tools. You will receive tried-and-tested templates and prompts.
Depending on the practical requirements of the group, we will focus on the following topics. In addition, there is room for joint reflection on the exercises from the self-learning phase and for answering questions.

  •      Explorative interviews on experience & requirements
  •      Do's & don'ts in the interview context
  •      Generating guides with AI, tools in comparison
  •      Pragmatic evaluations
  •      Impulse on methods with practical examples
  •      What job does the persona have? Different persona approaches in practice
  •      Empathy maps
  •      Personas with AI - helpful features and pitfalls
  •      Customer lifecycle & needs mapping - with and without AI support
  •      Optional: flash demo & team demo

 

Webinar
4 hours

Thursday, 20.11.2025
1:00 pm - 5:00 pm

61424977
Module
6

Intensive workshop: Discovery methods and tools for users & change of perspective

In this four-hour intensive workshop (live webinar), we will test some of the best methods for changing perspectives and combine them with AI tools. You will receive tried-and-tested templates and prompts.
Depending on the practical requirements of the group, we will focus on the following topics. In addition, there is room for joint reflection on the exercises from the self-learning phase and for answering questions.

  •      Explorative interviews on experience & requirements
  •      Do's & don'ts in the interview context
  •      Generating guides with AI, tools in comparison
  •      Pragmatic evaluations
  •      Impulse on methods with practical examples
  •      What job does the persona have? Different persona approaches in practice
  •      Empathy maps
  •      Personas with AI - helpful features and pitfalls
  •      Customer lifecycle & needs mapping - with and without AI support
  •      Optional: flash demo & team demo

 

Webinar
4 hours

Thursday, 15.01.2026
12:30 p.m. - 4:30 p.m.

61424978
Module
7

Discovery II: Understanding & managing the business context

This self-learning phase uses interactive learning materials to teach the following key topics:

 

Part 1 - Needs and requirements analysis from a business perspective

  • Business value of UX and anchoring in organizational development
  • Digital transformation: from feature thinking to change thinking
  • Digital (UX) transformation, value creation and leadership models
  • UX between silos and as a bridge builder
  • UX visibility in the company
  • UX management & the mandate for change
  • Ambidexterity: UX between exploitation and exploration

Part 2 - Stakeholder management

  • Typical challenges in change management
  • Empathy in the stakeholder context
  • Stakeholder exploration and analysis methods

Part 3 - Corporate strategy

  • Corporate and product strategy vs. UX strategy
  • UX integration in purpose, vision, mission & goals
  • Whoever sells the best experience wins
  • UX management as risk minimization
  • Experience Vision
  • UX metrics & KPIs and what else counts here besides numbers

Part 4 - Agile working methods & UX

  • Basics, clarification of terms & the most important agile vocabulary (Content Haufe Akademie )
  • UX & agile: A dream couple with relationship problems
  • Options for Scrum integration

Summary: The 10 most important steps from UX design to UX management

Self-study phase
14 hours
61401458
Module
7

Discovery II: Understanding & managing the business context

This self-learning phase uses interactive learning materials to teach the following key topics:

 

Part 1 - Needs and requirements analysis from a business perspective

  • Business value of UX and anchoring in organizational development
  • Digital transformation: from feature thinking to change thinking
  • Digital (UX) transformation, value creation and leadership models
  • UX between silos and as a bridge builder
  • UX visibility in the company
  • UX management & the mandate for change
  • Ambidexterity: UX between exploitation and exploration

Part 2 - Stakeholder management

  • Typical challenges in change management
  • Empathy in the stakeholder context
  • Stakeholder exploration and analysis methods

Part 3 - Corporate strategy

  • Corporate and product strategy vs. UX strategy
  • UX integration in purpose, vision, mission & goals
  • Whoever sells the best experience wins
  • UX management as risk minimization
  • Experience Vision
  • UX metrics & KPIs and what else counts here besides numbers

Part 4 - Agile working methods & UX

  • Basics, clarification of terms & the most important agile vocabulary (Content Haufe Akademie )
  • UX & agile: A dream couple with relationship problems
  • Options for Scrum integration

Summary: The 10 most important steps from UX design to UX management

Self-study phase
14 hours
61424977
Module
7

Discovery II: Understanding & managing the business context

This self-learning phase uses interactive learning materials to teach the following key topics:

 

Part 1 - Needs and requirements analysis from a business perspective

  • Business value of UX and anchoring in organizational development
  • Digital transformation: from feature thinking to change thinking
  • Digital (UX) transformation, value creation and leadership models
  • UX between silos and as a bridge builder
  • UX visibility in the company
  • UX management & the mandate for change
  • Ambidexterity: UX between exploitation and exploration

Part 2 - Stakeholder management

  • Typical challenges in change management
  • Empathy in the stakeholder context
  • Stakeholder exploration and analysis methods

Part 3 - Corporate strategy

  • Corporate and product strategy vs. UX strategy
  • UX integration in purpose, vision, mission & goals
  • Whoever sells the best experience wins
  • UX management as risk minimization
  • Experience Vision
  • UX metrics & KPIs and what else counts here besides numbers

Part 4 - Agile working methods & UX

  • Basics, clarification of terms & the most important agile vocabulary (Content Haufe Akademie )
  • UX & agile: A dream couple with relationship problems
  • Options for Scrum integration

Summary: The 10 most important steps from UX design to UX management

Self-study phase
14 hours
61424978
Module
8

Lean coffee and reflection

In this two-and-a-half-hour live webinar, we will delve deeper into your practical topics with the Lean Coffee format and answer your individual tricky questions that go beyond the learning content.

Additional impulses as part of the Lean Coffee:

  •      Vision, mission, strategy, goals and plan - definitions
  •      Bonus content for stakeholder analysis: Personality types
Webinar
2.5 hours

Thursday, 09.10.2025
2:30 pm - 5:00 pm

61401458
Module
8

Lean coffee and reflection

In this two-and-a-half-hour live webinar, we will delve deeper into your practical topics with the Lean Coffee format and answer your individual tricky questions that go beyond the learning content.

Additional impulses as part of the Lean Coffee:

  •      Vision, mission, strategy, goals and plan - definitions
  •      Bonus content for stakeholder analysis: Personality types
Webinar
2.5 hours

Thursday, 15.01.2026
09:00 am - 11:30 am

61424977
Module
8

Lean coffee and reflection

In this two-and-a-half-hour live webinar, we will delve deeper into your practical topics with the Lean Coffee format and answer your individual tricky questions that go beyond the learning content.

Additional impulses as part of the Lean Coffee:

  •      Vision, mission, strategy, goals and plan - definitions
  •      Bonus content for stakeholder analysis: Personality types
Webinar
2.5 hours

Thursday, 19.02.2026
12:30 pm - 3:00 pm

61424978
Module
9

Designing Conversations

This self-learning phase uses interactive learning materials to teach the following key topics:

 

  • Specify requirements & develop design solutions
  • UX experts as moderators in digital change
  • UX workshop formats and methods for co-creation with stakeholders
  • From inefficient to effective meetings
  • From meeting to workshop: tips & tricks for a good team experience
  • Co-creation: methodically bringing users & business together
  • The real magic behind design sprints and efficient alternatives
  • Requirements management: intersections of user needs and business objectives
  • UX issues with added value
  • Methods for evaluation, structuring and prioritization
Self-study phase
9 hours
61401458
Module
9

Designing Conversations

This self-learning phase uses interactive learning materials to teach the following key topics:

 

  • Specify requirements & develop design solutions
  • UX experts as moderators in digital change
  • UX workshop formats and methods for co-creation with stakeholders
  • From inefficient to effective meetings
  • From meeting to workshop: tips & tricks for a good team experience
  • Co-creation: methodically bringing users & business together
  • The real magic behind design sprints and efficient alternatives
  • Requirements management: intersections of user needs and business objectives
  • UX issues with added value
  • Methods for evaluation, structuring and prioritization
Self-study phase
9 hours
61424977
Module
9

Designing Conversations

This self-learning phase uses interactive learning materials to teach the following key topics:

 

  • Specify requirements & develop design solutions
  • UX experts as moderators in digital change
  • UX workshop formats and methods for co-creation with stakeholders
  • From inefficient to effective meetings
  • From meeting to workshop: tips & tricks for a good team experience
  • Co-creation: methodically bringing users & business together
  • The real magic behind design sprints and efficient alternatives
  • Requirements management: intersections of user needs and business objectives
  • UX issues with added value
  • Methods for evaluation, structuring and prioritization
Self-study phase
9 hours
61424978
Module
10

Intensive workshop: Designing Conversations

How can I design better meetings and workshops and thus make a valuable contribution to the success of communication?
This three-hour intensive workshop (live webinar) focuses on interactive collaboration around idea generation and product requirements.

There is also space for joint reflection on the self-learning phase and for answering questions.

  •      WarmUp
  •      Your meeting and workshop pain and practical tips & tricks as painkillers
  •      Design studio
  •      Speed prototyping with AI
Webinar
3 hours

Thursday, 06.11.2025
2:00 pm - 5:00 pm

61401458
Module
10

Intensive workshop: Designing Conversations

How can I design better meetings and workshops and thus make a valuable contribution to the success of communication?
This three-hour intensive workshop (live webinar) focuses on interactive collaboration around idea generation and product requirements.

There is also space for joint reflection on the self-learning phase and for answering questions.

  •      WarmUp
  •      Your meeting and workshop pain and practical tips & tricks as painkillers
  •      Design studio
  •      Speed prototyping with AI
Webinar
3 hours

Thursday, 05.02.2026
09:00 am - 12:00 pm

61424977
Module
10

Intensive workshop: Designing Conversations

How can I design better meetings and workshops and thus make a valuable contribution to the success of communication?
This three-hour intensive workshop (live webinar) focuses on interactive collaboration around idea generation and product requirements.

There is also space for joint reflection on the self-learning phase and for answering questions.

  •      WarmUp
  •      Your meeting and workshop pain and practical tips & tricks as painkillers
  •      Design studio
  •      Speed prototyping with AI
Webinar
3 hours

Thursday, 26.03.2026
09:00 am - 12:00 pm

61424978
Module
11

UX Operation & Management

This self-learning phase uses interactive learning materials to teach the following key topics:

  • Dev / Design / Research / Content Ops
  • UX roles & responsibilities
  • Job advertisements & recruiting of UX professionals
Self-study phase
3 hours
61401458
Module
11

UX Operation & Management

This self-learning phase uses interactive learning materials to teach the following key topics:

  • Dev / Design / Research / Content Ops
  • UX roles & responsibilities
  • Job advertisements & recruiting of UX professionals
Self-study phase
3 hours
61424977
Module
11

UX Operation & Management

This self-learning phase uses interactive learning materials to teach the following key topics:

  • Dev / Design / Research / Content Ops
  • UX roles & responsibilities
  • Job advertisements & recruiting of UX professionals
Self-study phase
3 hours
61424978
Module
12

Final workshop: UX management - mindset, toolset, skillset

This two-and-a-half-hour online workshop concludes the joint learning journey. Depending on the personal focus of the participants, there is still room for any desired and special topics and final open questions for their own work context.

Then it's time to plan the transfer of what you have learned into practice for your personal UX management future.

  •      WarmUp
  •      Exchange & review
  •      Final open questions from practice
  •      Exercise: Emotional Meetup or similar.
  •      Review of job advertisements
  •      UX integration & next steps:
  •      Concrete planning aids with ChatGPT
  •      Feedback & conclusion
Webinar
2.5 hours

Thursday, 20.11.2025
09:00 am - 11:30 am

61401458
Module
12

Final workshop: UX management - mindset, toolset, skillset

This two-and-a-half-hour online workshop concludes the joint learning journey. Depending on the personal focus of the participants, there is still room for any desired and special topics and final open questions for their own work context.

Then it's time to plan the transfer of what you have learned into practice for your personal UX management future.

  •      WarmUp
  •      Exchange & review
  •      Final open questions from practice
  •      Exercise: Emotional Meetup or similar.
  •      Review of job advertisements
  •      UX integration & next steps:
  •      Concrete planning aids with ChatGPT
  •      Feedback & conclusion
Webinar
2.5 hours

Thursday, 19.02.2026
09:00 am - 11:30 am

61424977
Module
12

Final workshop: UX management - mindset, toolset, skillset

This two-and-a-half-hour online workshop concludes the joint learning journey. Depending on the personal focus of the participants, there is still room for any desired and special topics and final open questions for their own work context.

Then it's time to plan the transfer of what you have learned into practice for your personal UX management future.

  •      WarmUp
  •      Exchange & review
  •      Final open questions from practice
  •      Exercise: Emotional Meetup or similar.
  •      Review of job advertisements
  •      UX integration & next steps:
  •      Concrete planning aids with ChatGPT
  •      Feedback & conclusion
Webinar
2.5 hours

Thursday, 16.04.2026
09:00 am - 11:30 am

61424978

Course overview

Contents

  • UX management - Understanding the UX process and making it comprehensible
  • UX Psychology
  • UX & Usability Frameworks & Definitions
  • UX principles as a tool kit for management practice
  • Discovery I: Understanding users& managing in a team
  • Discovery II: Understanding & managing the business context
  • Designing Conversations Specify requirements & develop solutions
  • UX Operation & Management

How do you learn in this training course?

This course offers you a digital blended concept that has been developed for part-time learning. With a time budget of 3-4 hours per week, you are sure to reach your goal. Alternatively, you can schedule the learning units flexibly. This is how you learn in this course:

Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material with videos, articles, interactive exercises, quizzes and learning checks.

Live webinars: In regular online seminars, you meet your trainer in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.

Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainer and ask questions.

Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Future Jobs Club: Get exclusive access to a business network, micro-learningssparks), news and future work hacks.

Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).