Booking no:
34881
Learn to better understand the role of the service owner, gain an in-depth insight into the tasks and develop a comprehensive understanding of service.
The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.
Thursday, 03.07.2025
09:00 am - 11:00 am
The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.
Wednesday, 10.09.2025
10:00 a.m. - 12:00 p.m.
The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.
Wednesday, 26.11.2025
10:00 a.m. - 12:00 p.m.
The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:
The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:
The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:
Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes
Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes
Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Thursday, 17.07.2025
09:00 am - 12:00 pm
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 24.09.2025
09:00 am - 12:00 pm
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Thursday, 10.12.2026
09:00 am - 12:00 pm
Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:
Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:
Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:
The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:
The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:
The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Thursday, 31.07.2025
09:00 am - 12:00 pm
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 08.10.2025
09:00 am - 12:00 pm
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Friday, 19.12.2025
09:00 am - 12:00 pm
1. service understanding and service definition
2. the path from business model to service
3. service supply chain and service experience
4. the service owner as distinct from service management
This online course offers you a digital blended concept that has been developed for part-time learning. With a time budget of at least 3-4 hours per week, you are sure to reach your goal. Alternatively, you can schedule the learning units flexibly. This is how you learn in the course:
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material with videos, articles, interactive exercises, quizzes and learning checks.
Live webinars: In regular online seminars, you will meet the trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and clarify your questions.
Future Jobs Club: Get exclusive access to a business network, micro-learningssparks), news and future work hacks.
Certificate of attendance and Open Badge : As a graduate of the course, you will receive a certificate and an Open Badge that you can easily share in professional networks (e.g. LinkedIn).