The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

The understanding of a service varies greatly depending on the industry and perspective. At the same time, the quality of services is often only evaluated intuitively, as there are no clear criteria for precisely capturing and mapping the characteristics, quality, and goals of services. In this self-study phase, you will be provided with a proven framework that is suitable for services in almost all industries:

• What is a service: definitions, criteria, and benefits
• How do you define service quality?
• Services between understanding facts and emotions
• Define service, service type and service components
• Industry-specific features of service models

The understanding of a service varies greatly depending on the industry and perspective. At the same time, the quality of services is often only evaluated intuitively, as there are no clear criteria for precisely capturing and mapping the characteristics, quality, and goals of services. In this self-study phase, you will be provided with a proven framework that is suitable for services in almost all industries:

• What is a service: definitions, criteria, and benefits
• How do you define service quality?
• Services between understanding facts and emotions
• Define service, service type and service components
• Industry-specific features of service models

The understanding of a service varies greatly depending on the industry and perspective. At the same time, the quality of services is often only evaluated intuitively, as there are no clear criteria for precisely capturing and mapping the characteristics, quality, and goals of services. In this self-study phase, you will be provided with a proven framework that is suitable for services in almost all industries:

• What is a service: definitions, criteria, and benefits
• How do you define service quality?
• Services between understanding facts and emotions
• Define service, service type and service components
• Industry-specific features of service models

During this self-study phase, you will develop a comprehensive understanding of the business model underlying your service. This will lay a crucial foundation for the economic success of your service. The better you understand the business case for your service, the more targeted and successful you can be in implementing a service model. You will learn:

• Define customer understanding and value proposition
• From the value proposition to the business case
• The service as a solution contribution in the business model
• Designing the customer journey and service experience
• Use cases for modeling service processes
• Plan service model, service architecture and delivery structure
• More transparency with service plans and service roadmaps

During this self-study phase, you will develop a comprehensive understanding of the business model underlying your service. This will lay a crucial foundation for the economic success of your service. The better you understand the business case for your service, the more targeted and successful you can be in implementing a service model. You will learn:

• Define customer understanding and value proposition
• From the value proposition to the business case
• The service as a solution contribution in the business model
• Designing the customer journey and service experience
• Use cases for modeling service processes
• Plan service model, service architecture and delivery structure
• More transparency with service plans and service roadmaps

During this self-study phase, you will develop a comprehensive understanding of the business model underlying your service. This will lay a crucial foundation for the economic success of your service. The better you understand the business case for your service, the more targeted and successful you can be in implementing a service model. You will learn:

• Define customer understanding and value proposition
• From the value proposition to the business case
• The service as a solution contribution in the business model
• Designing the customer journey and service experience
• Use cases for modeling service processes
• Plan service model, service architecture and delivery structure
• More transparency with service plans and service roadmaps

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

As a service owner, you are not only responsible for your service, but also for the results suppliers by partners suppliers —even if you don't have direct access to them. Learn how you can still exert influence and manage simple to complex supply chains efficiently, cost-effectively, and with an eye on quality:

• Managing supply networks and mastering complexity
• Use delivery agreements to control delivery units
• Delivery processes: Avoid chaos, but without excessive control
• Cost and quality-conscious management of complex supply chains
• Drawing up guard rails for service operations
• Navigating the jungle of schedules and work orders

As a service owner, you are not only responsible for your service, but also for the results suppliers by partners suppliers —even if you don't have direct access to them. Learn how you can still exert influence and manage simple to complex supply chains efficiently, cost-effectively, and with an eye on quality:

• Managing supply networks and mastering complexity
• Use delivery agreements to control delivery units
• Delivery processes: Avoid chaos, but without excessive control
• Cost and quality-conscious management of complex supply chains
• Drawing up guard rails for service operations
• Navigating the jungle of schedules and work orders

As a service owner, you are not only responsible for your service, but also for the results suppliers by partners suppliers —even if you don't have direct access to them. Learn how you can still exert influence and manage simple to complex supply chains efficiently, cost-effectively, and with an eye on quality:

• Managing supply networks and mastering complexity
• Use delivery agreements to control delivery units
• Delivery processes: Avoid chaos, but without excessive control
• Cost and quality-conscious management of complex supply chains
• Drawing up guard rails for service operations
• Navigating the jungle of schedules and work orders

Die Rolle des:der Service Owner:in ist in vielen Unternehmen noch relativ neu bzw. sie muss erst noch geschaffen werden. Deshalb ist eine klare Definition und Abgrenzung wichtig – für Kund:innen, Partner:innen, Kolleg:innen, Stakeholder:innen und nicht zuletzt auch für dich selbst.

You learn:

• Important standards and frameworks from IT service management
• The service owner between strategic and operational level
• The importance of the service owner in the service lifecycle
• Clear rules for responsibilities, tasks and powers
• The service owner in distinction to other service participants

Die Rolle des:der Service Owner:in ist in vielen Unternehmen noch relativ neu bzw. sie muss erst noch geschaffen werden. Deshalb ist eine klare Definition und Abgrenzung wichtig – für Kund:innen, Partner:innen, Kolleg:innen, Stakeholder:innen und nicht zuletzt auch für dich selbst.

You learn:

• Important standards and frameworks from IT service management
• The service owner between strategic and operational level
• The importance of the service owner in the service lifecycle
• Clear rules for responsibilities, tasks and powers
• The service owner in distinction to other service participants

Die Rolle des:der Service Owner:in ist in vielen Unternehmen noch relativ neu bzw. sie muss erst noch geschaffen werden. Deshalb ist eine klare Definition und Abgrenzung wichtig – für Kund:innen, Partner:innen, Kolleg:innen, Stakeholder:innen und nicht zuletzt auch für dich selbst.

You learn:

• Important standards and frameworks from IT service management
• The service owner between strategic and operational level
• The importance of the service owner in the service lifecycle
• Clear rules for responsibilities, tasks and powers
• The service owner in distinction to other service participants

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.