pds-futurejobs
['Product page','no']
The service owner in practice: role, tasks and understanding of service
Course
1

Booking no:

34881

The service owner in practice: role, tasks and understanding of service

Learn to better understand the role of the service owner, gain an in-depth insight into the tasks and develop a comprehensive understanding of service.

4 weeks
approx. 20 hours
3 webinars & 4 self-study phases
German
Junior, Professional and Master Class

Date preview

Start date
Last module
Availability
Location
3.7.2025
31.7.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
10.9.2025
8.10.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
26.11.2025
19.12.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online

Module overview

The following module overview shows dates for the course start on
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Module
1

Kick-off, introduction and why the service owner is indispensable

The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

Webinar
120 min.

Thursday, 03.07.2025
09:00 am - 11:00 am

61402403
Module
1

Kick-off, introduction and why the service owner is indispensable

The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

Webinar
120 min.

Wednesday, 10.09.2025
10:00 a.m. - 12:00 p.m.

61430494
Module
1

Kick-off, introduction and why the service owner is indispensable

The first webinar starts with a detailed introduction of the learning environment, expectations and goals for the course. You will get to know the trainers and your virtual class for the course and dive straight into the role of the service owner.

Webinar
120 min.

Wednesday, 26.11.2025
10:00 a.m. - 12:00 p.m.

61430495
Module
2

Service understanding and service definition

The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:

  • What is a service - definitions, criteria and benefits
  • How do you define service quality?
  • Services between understanding facts and emotions
  • Define service, service type and service components
  • Industry-specific features of service models
Self-study phase
150 min.
61402403
Module
2

Service understanding and service definition

The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:

  • What is a service - definitions, criteria and benefits
  • How do you define service quality?
  • Services between understanding facts and emotions
  • Define service, service type and service components
  • Industry-specific features of service models
Self-study phase
150 min.
61430494
Module
2

Service understanding and service definition

The understanding of a service varies greatly depending on the industry and perspective. In addition, the quality of services tends to be perceived intuitively. As a rule, there is a lack of criteria for specifically mapping the characteristics, quality and objectives of services. In this course module, the trainers provide a proven framework that is suitable for services from almost all industries:

  • What is a service - definitions, criteria and benefits
  • How do you define service quality?
  • Services between understanding facts and emotions
  • Define service, service type and service components
  • Industry-specific features of service models
Self-study phase
150 min.
61430495
Module
3

The path from business model to service

Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes

  • Define customer understanding and value proposition
  • From the value proposition to the business case
  • The service as a solution contribution in the business model
  • Designing the customer journey and service experience
  • Use cases for modeling service processes
  • Plan service model, service architecture and delivery structure
  • More transparency with service plans and service roadmaps
Self-study phase
150 min.
61402403
Module
3

The path from business model to service

Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes

  • Define customer understanding and value proposition
  • From the value proposition to the business case
  • The service as a solution contribution in the business model
  • Designing the customer journey and service experience
  • Use cases for modeling service processes
  • Plan service model, service architecture and delivery structure
  • More transparency with service plans and service roadmaps
Self-study phase
150 min.
61430494
Module
3

The path from business model to service

Business models are often developed and described using a business model canvas. The focus here is on the mechanisms of value creation. Develop a deep understanding of the business model on which your service is based and thus make an important contribution to economic success. The more precisely you know the business case for your service, the more successfully you can implement a service model. This includes

  • Define customer understanding and value proposition
  • From the value proposition to the business case
  • The service as a solution contribution in the business model
  • Designing the customer journey and service experience
  • Use cases for modeling service processes
  • Plan service model, service architecture and delivery structure
  • More transparency with service plans and service roadmaps
Self-study phase
150 min.
61430495
Module
4

The anatomy of a service

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Thursday, 17.07.2025
09:00 am - 12:00 pm

61402403
Module
4

The anatomy of a service

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Wednesday, 24.09.2025
09:00 am - 12:00 pm

61430494
Module
4

The anatomy of a service

In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Thursday, 10.12.2026
09:00 am - 12:00 pm

61430495
Module
5

Services in practice: delivery models and delivery methods

Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:

  • Managing supply networks and mastering complexity
  • Use delivery agreements to control delivery units
  • Delivery processes: Avoid chaos, but without excessive control
  • Cost and quality-conscious management of complex supply chains
  • Drawing up guard rails for service operations
  • Navigating the jungle of schedules and work orders
Self-study phase
100 min.
61402403
Module
5

Services in practice: delivery models and delivery methods

Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:

  • Managing supply networks and mastering complexity
  • Use delivery agreements to control delivery units
  • Delivery processes: Avoid chaos, but without excessive control
  • Cost and quality-conscious management of complex supply chains
  • Drawing up guard rails for service operations
  • Navigating the jungle of schedules and work orders
Self-study phase
100 min.
61430494
Module
5

Services in practice: delivery models and delivery methods

Responsibility for a service also includes responsibility for the results delivered by partners and suppliers - even if you don't have direct access to them as a service owner. Find out how you can still influence them and manage simple to complex supply chains in a cost- and quality-conscious manner:

  • Managing supply networks and mastering complexity
  • Use delivery agreements to control delivery units
  • Delivery processes: Avoid chaos, but without excessive control
  • Cost and quality-conscious management of complex supply chains
  • Drawing up guard rails for service operations
  • Navigating the jungle of schedules and work orders
Self-study phase
100 min.
61430495
Module
6

The role of the service owner in the service organization

The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:

  • Important standards and frameworks from IT service management
  • The service owner between strategic and operational level
  • The importance of the service owner in the service lifecycle
  • Clear rules for responsibilities, tasks and powers
  • The service owner in distinction to other service participants
Self-study phase
170 min.
61402403
Module
6

The role of the service owner in the service organization

The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:

  • Important standards and frameworks from IT service management
  • The service owner between strategic and operational level
  • The importance of the service owner in the service lifecycle
  • Clear rules for responsibilities, tasks and powers
  • The service owner in distinction to other service participants
Self-study phase
170 min.
61430494
Module
6

The role of the service owner in the service organization

The role of the service owner is still relatively new in many companies or has yet to be created. A precise definition and demarcation is therefore important - for customers, partners, colleagues, stakeholders and, last but not least, for yourself. This includes:

  • Important standards and frameworks from IT service management
  • The service owner between strategic and operational level
  • The importance of the service owner in the service lifecycle
  • Clear rules for responsibilities, tasks and powers
  • The service owner in distinction to other service participants
Self-study phase
170 min.
61430495
Module
7

Playing field, tasks and importance of the service owner

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Thursday, 31.07.2025
09:00 am - 12:00 pm

61402403
Module
7

Playing field, tasks and importance of the service owner

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Wednesday, 08.10.2025
09:00 am - 12:00 pm

61430494
Module
7

Playing field, tasks and importance of the service owner

In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.

Webinar
180 min.

Friday, 19.12.2025
09:00 am - 12:00 pm

61430495

Course overview

Contents

1. service understanding and service definition

  • What is a service - definitions, criteria and benefits
  • How do you define service quality?
  • Services between understanding facts and emotions
  • Define service, service type and service components
  • Industry-specific features of service models

2. the path from business model to service

  • Define customer understanding and value proposition
  • From the value proposition to the business case
  • The service as a solution contribution in the business model
  • Designing the customer journey and service experience
  • Use cases for modeling service processes
  • Plan service model, service architecture and delivery structure
  • More transparency with service plans and service roadmaps

3. service supply chain and service experience

  • Managing supply networks and mastering complexity
  • Use delivery agreements to control delivery units
  • Delivery processes: Avoid chaos, but without excessive control
  • Cost and quality-conscious management of complex supply chains
  • Drawing up guard rails for service operations
  • Navigating the jungle of schedules and work orders

4. the service owner as distinct from service management

  • Important standards and frameworks from IT service management
  • The service owner between strategic and operational level
  • The importance of the service owner in the service lifecycle
  • Clear rules for responsibilities, tasks and powers
  • The service owner in distinction to other service participants

This is how you learn in this course

This online course offers you a digital blended concept that has been developed for part-time learning. With a time budget of at least 3-4 hours per week, you are sure to reach your goal. Alternatively, you can schedule the learning units flexibly. This is how you learn in the course:

Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material with videos, articles, interactive exercises, quizzes and learning checks.

Live webinars: In regular online seminars, you will meet the trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.

Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and clarify your questions.

Future Jobs Club: Get exclusive access to a business network, micro-learningssparks), news and future work hacks.

Certificate of attendance and Open Badge : As a graduate of the course, you will receive a certificate and an Open Badge that you can easily share in professional networks (e.g. LinkedIn).