Booking no:
34883
Learn how to manage and harmonize the expectations and requirements of customers, stakeholders, business owners, development and IT operations.
The first webinar starts with a detailed introduction of the learning environment, expectations and objectives for the course. You will get to know the trainers and your virtual class for the course and get an initial overview of the importance, possibilities and limitations of stakeholders.
Wednesday, 04.06.2025
09:00 am - 11:00 am
The first webinar starts with a detailed introduction of the learning environment, expectations and objectives for the course. You will get to know the trainers and your virtual class for the course and get an initial overview of the importance, possibilities and limitations of stakeholders.
Monday, 08.09.2025
09:00 am - 11:00 am
The first webinar starts with a detailed introduction of the learning environment, expectations and objectives for the course. You will get to know the trainers and your virtual class for the course and get an initial overview of the importance, possibilities and limitations of stakeholders.
Wednesday, 05.11.2025
09:00 am - 11:00 am
The first webinar starts with a detailed introduction of the learning environment, expectations and objectives for the course. You will get to know the trainers and your virtual class for the course and get an initial overview of the importance, possibilities and limitations of stakeholders.
Wednesday, 04.02.2026
09:00 am - 11:00 am
The primary goal for the service owner is to meet the expectations of customers and stakeholders - with the service itself, but also with the interpretation of the service owner's role. Knowing all requirements precisely is a central task for the service owner - in order to meet current needs and act with foresight. The following topics are covered:
The primary goal for the service owner is to meet the expectations of customers and stakeholders - with the service itself, but also with the interpretation of the service owner's role. Knowing all requirements precisely is a central task for the service owner - in order to meet current needs and act with foresight. The following topics are covered:
The primary goal for the service owner is to meet the expectations of customers and stakeholders - with the service itself, but also with the interpretation of the service owner's role. Knowing all requirements precisely is a central task for the service owner - in order to meet current needs and act with foresight. The following topics are covered:
The primary goal for the service owner is to meet the expectations of customers and stakeholders - with the service itself, but also with the interpretation of the service owner's role. Knowing all requirements precisely is a central task for the service owner - in order to meet current needs and act with foresight. The following topics are covered:
First, learn all about the components of a service and the service classes. Then you move on to the central instance, the service catalog, which regulates service provision and collaboration. Finally, you will take a detailed look at the ordering workflow for the service. You will learn:
First, learn all about the components of a service and the service classes. Then you move on to the central instance, the service catalog, which regulates service provision and collaboration. Finally, you will take a detailed look at the ordering workflow for the service. You will learn:
First, learn all about the components of a service and the service classes. Then you move on to the central instance, the service catalog, which regulates service provision and collaboration. Finally, you will take a detailed look at the ordering workflow for the service. You will learn:
First, learn all about the components of a service and the service classes. Then you move on to the central instance, the service catalog, which regulates service provision and collaboration. Finally, you will take a detailed look at the ordering workflow for the service. You will learn:
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 18.06.2025
09:00 am - 12:00 pm
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 17.09.2025
09:00 am - 12:00 pm
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 12.11.2025
09:00 am - 12:00 pm
In the second webinar, you will reflect with the trainers on the transfer tasks from the first two self-learning phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 11.02.2026
09:00 am - 12:00 pm
The first part of this module is about the service owner, their responsibilities, their skills and the goals to be achieved. In the second part, you will learn all about service levels and service level agreements. The topics:
The first part of this module is about the service owner, their responsibilities, their skills and the goals to be achieved. In the second part, you will learn all about service levels and service level agreements. The topics:
The first part of this module is about the service owner, their responsibilities, their skills and the goals to be achieved. In the second part, you will learn all about service levels and service level agreements. The topics:
The first part of this module is about the service owner, their responsibilities, their skills and the goals to be achieved. In the second part, you will learn all about service levels and service level agreements. The topics:
In this module, you will learn about the service lifecycle and its stages - and find out how you can intervene in all phases. The topics in detail:
In this module, you will learn about the service lifecycle and its stages - and find out how you can intervene in all phases. The topics in detail:
In this module, you will learn about the service lifecycle and its stages - and find out how you can intervene in all phases. The topics in detail:
In this module, you will learn about the service lifecycle and its stages - and find out how you can intervene in all phases. The topics in detail:
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Friday, 27.06.2025
09:00 am - 12:00 pm
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Monday, 29.09.2025
09:00 am - 12:00 pm
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 19.11.2025
09:00 am - 12:00 pm
In the final webinar of the course, you will reflect with the trainers on the transfer tasks from the last two self-study phases, work out the most important learnings and results together and discuss how to successfully transfer them into practice.
Wednesday, 18.02.2026
09:00 am - 12:00 pm
1. introduction to customer and service relationships
2. set up and use service catalogs
3. business skills, operational skills and service targeting
4. manage the service lifecycle
This online course offers you a digital blended concept that has been developed for part-time learning. With a time budget of at least 3-4 hours per week, you are sure to reach your goal. Alternatively, you can schedule the learning units flexibly. This is how you learn in the course:
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material with videos, articles, interactive exercises, quizzes and learning checks.
Live webinars: In regular online seminars, you will meet your trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and clarify your questions.
Future Jobs Club: Get exclusive access to a business network, micro-learningssparks), news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate and an Open Badge that you can easily share in professional networks (e.g. LinkedIn).