Expert profile

Stephanie Ogulin

15 years of experience in designing customer-centric transformations. I help companies shape change in a way that is not only efficient but also tangible and effective—for customers, employees, and the business. Co-founder and board member of a transformation consulting firm.

training focus

General Management

Professional experience

Owner (2020)
- Department: Marketing
- Industry: Consulting
- Company size: Up to 9 employees
- Description: Consulting on customer experience and transformation, developing customer-centric strategies, and supporting digital transformation processes.
Trainer / Coach / Consultant (2015)
- Department: Marketing
- Industry: Education
- Company size: 250 to 999 employees
- Description: Teaching at universities of applied sciences with a focus on customer experience, marketing, and omnichannel strategies, as well as supervising bachelor’s and master’s theses.
Specialist / Expert (2023)
- Department: Other
- Industry: Consulting
- Company size: 1,000 or more employees
- Description: Helping shape the future of the consulting industry as a member of the Professional Group of Management Consultants, Accountants, and IT Service Providers within the Vienna Chamber of Commerce.
Owner (2023)
- Department: Other
- Industry: Consulting
- Company size: Up to 9 employees
- Description: Board member of a cooperative collective specializing in transformation consulting. Designing customer-centric transformations for SMEs and large corporations.
Specialist / Expert (2020 - 2021)
- Department: Project Management
- Industry: Consulting
- Company size: 1,000 or more employees
- Description: Building out the CX consulting practice and leading transformation projects to develop customer-centric strategies as a Senior Consultant in Management Consulting Austria.

Qualifications

Certified Customer Experience Professional (CX Leadership Masterclass, 2020)
Certified Scrum Master (Scrum Alliance, 2017)
Judge at the European Customer Experience Award (Awards International, 2022)
Innovating with Data (IDEO U, 2023)
Customer Experience Excellence Maturity Topic Mastery (ClearAction Continuum, 2020)
AI Manager - 2024 (tecTrain, 2024)
Future.Women Leadership Program - 2025 (Federal Ministry of Labor and Economy, Austrian Federal Economic Chamber, and Federation of Austrian Industries, 2025)

Working languages

German
English

Publications

Customer Experience Excellence Report 2021 - Staying Close to the Customer (2021)
The Employee Experience Megatrend: COVID-19 Usher in the New Work Transformation. (2021)
Consumer Trends 2021 – The Age of the Total Experience (2021)
The "Citizen" as a Customer. In: Dimensionen – Public Sector (2020)
Customer Experience Excellence Report 2022 - In Tune with Customers (2022)
Retail: Hands-on Experiences. In trend.at. (2017)