Meeting tool zoom

You will find the link to your course in your learning environment one hour before the course starts. You can find out how to register in your learning environment here. A countdown runs in the learning environment and in the corresponding event until one hour before the start of the event. Once the countdown has ended, you will find your link to the event room there.

You will receive the link to your event one hour before the start in your personal learning environment. Please join the event room at least ten minutes before the start of the event so that you can test your settings (audio, etc.) and adjust them if necessary.

As soon as you have clicked on the link, another browser window will open. In the pop-up window via "Open zoom Meetings", you can join the event via the zoom app.

If no pop-up window has opened, first click on the "Open meeting" button and then on "Open zoom meetings".

You also have the option of downloading the zoom app via "Download now".

If you would like to take part in the event via your browser, you will find the option "Register with your browser" at the bottom.

We recommend that you download the free zoom app to be able to use all the functions. You do not need a zoom account for this.

If you are unable to download the app, you can also participate via your browser. To participate via browser, we recommend using Google Chrome or Edge (in the current version). If you wish to participate in the event via an Apple device, please note that not all functions are supported via Safari and Firefox.

Some companies do not allow all zoom functions on company laptops. Ask your IT department in advance whether there are any restrictions and whether these could be suspended for the event.

If you are unable to download the app, you can also participate via your browser. To participate via browser, we recommend using Google Chrome or Edge (in the current version). If you wish to participate in the event via an Apple device, please note that not all functions are supported via Safari and Firefox.

You can test zoom here: Test room

We recommend that you check your video and audio settings in the test room and adjust them correctly if necessary.

We recommend that you check early on, at least 2 days before your event, whether your PC meets the specific requirements for zoom. You can find the system requirements here. If in doubt, please contact your company's IT department.

After downloading the zoom client, please grant your MacOs device the necessary authorizations, which you can find here can be found here.

Would you like to take part in the event via the zoom app?

1. reinstall zoom app

2. restart the PC

3. try to enter the room again

If participation via the app is still not possible, please try to participate via the browser.

Would you like to take part in the event via your browser?

1. delete your browser cache and cookies.

2. restart the browser and try to enter the room again. We recommend using Google Chrome.

3. if this does not work, please restart your computer and then try to enter the room again.

In rare cases, participation via the browser may be blocked within the company. Please ask your IT department about this in good time.

If the difficulties could not be answered or problems persist, please contact our customer service on +49 761 595339-00

If you are unable to download the app, you can also participate via your browser.
If your company blocks zoom, we recommend using a private PC.
Please test early on whether you can use zoom and ask your IT department if necessary.

Please check whether the correct output media are set. You can do this in the menu bar under the microphone icon via the drop-down menu. Make sure that your headset is already connected and stored as an output medium in your system settings.

Some companies do not allow all zoom functions on company laptops. Ask your IT department in advance whether there are any restrictions and whether these could be suspended for the event.

Depending on the browser type and configuration, the whiteboard annotation function cannot be used to its full extent.
For the full range of functions, download the free zoom app.

The event in zoom will not be recorded.

If the difficulties could not be answered or problems persist, please contact our customer service on +49 761 595339-00