training
This training is held in German.
In times of VUCA, customer orientation has proven to be a decisive factor for the success of companies. Identify the customer value of your organization and enable its continuous increase in value. The training enables you to develop and optimize your processes in a customer-centric way and to anchor the customer focus in your process management. Help your organization to gain a decisive advantage in direct competition through customer centricity.
Contents
Who are the customers in process management?
- Relevant stakeholders.
- Customer categories.
Focus on customers
- Sources of customer requirements.
- Identify customer requirements.
- Challenges and solutions for customers.
- Differentiation of customer requirements (Kano model).
Importance of value creation for processes and customers
- Value creation in processes and waste drivers.
- Derivation of the value creation requirements from the waste drivers and mapping to the customer value categories.
- Derivation of findings from the analysis of customer value drivers and process value creation factors.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You know why customer centricity and customer integration are also relevant for corporate success in process management.
- You have methods for identifying customer value for your organization and enabling long-term value enhancement.
- You can determine customer requirements and customer wishes for your processes.
- You are able to develop customer-centric processes.
- You have a selection of methods and tools at your disposal to optimize existing processes and make them more customer-oriented.
- You lay the foundation for long-term and valuable customer relationships.
- You are empowered to give your organization a decisive competitive advantage through customer centricity.
- You know how to optimize your processes in line with customers requirements and integrate customers into processes.
Methods
Keynote speeches, many practical exercises, case studies, exchange and discussion.
Recommended for
Process managers, specialists and managers with process responsibility, quality managers, employees from all areas of the company who want to strengthen the customer focus in their processes and systems.
Seminar evaluation for "Customer centricity in process management"
4.7 from 5
with 6 ratings
training content:
4.8
Content comprehensibility:
4.8
Practical relevance:
4.3
Trainer expertise:
5
Participant orientation:
5
Method variety:
4.8
On-site training together
Start dates and details
13.10.2025
Berlin
Booking number:
34073
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Days & Times
2 days
Monday, 13.10.2025
09:00 am - 5:00 pm
Tuesday, 14.10.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
23.04.2026
Stuttgart
Booking number:
34073
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Days & Times
2 days
Thursday, 23.04.2026
09:00 am - 5:00 pm
Friday, 24.04.2026
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place
Booking number:
34073
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
34073
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
2,500+ further training
600,000+ apprentices per year
Over 95% positive reviews
2,500 trainers and coaches
17,500+ training courses held per year
Call us or send an email
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
*Mandatory fields
FAQs
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Haufe Akademie GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Munzinger Str. 9
79111 Freiburg
A brand of
The company
About our offer
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
Special offers
Contact & Support
