Agile quality management in the public sector

Basics, milestones and relevant terms

• Agile milestones, e.g. Agile Manifesto, Design Thinking, Kanban, Scrum.
• The seven principles in the Manifesto for Agile QM, e.g. customer interaction and people-centricity.
• Differences between classic and agile QM.

Seven steps to agile QM in the public sector

• Framework conditions in public administrations.
• Guide to the seven steps to agile QM.
• Insights into the toolbox with examples from the public service, e.g. understanding true needs with personas.
• How the role of the QMB is changing.
• Outlook, overview, inspiration for action.

Practical tips & toolbox

• Questioning techniques, e.g. strong why and wherefore.
• Create value and avoid waste, e.g. unused employee creativity, waiting times and dependencies.
• Really understanding citizens - with User Story and Definition of Done.
• Feedback and error culture for a lessons-learned culture.
• Quarterly targets with OKR, team building and appreciation included.
• Visualization with strong images and Kanban board.
• Meaningful key figures.
• Case study from the public sector - and start with WHY.