Agile quality management in the public sector

Basics, milestones and relevant terms

• Agile milestones, e.g., the Agile Manifesto, the Manifesto for Agile Quality Management.
• Quality, Quality Management, Agile Quality Management, Management Systems.
• Similarities and Differences Between Traditional and Agile Quality Management.

Agile Quality Management – Toolbox

• Start with Why – a strong “why,” “what for,” and “for whom.”
• Clarify the assignment, set clear goals, and understand customer and user needs.
• Analysis and creativity techniques, e.g., OKR, Makigami, the Walt Disney Method.
• Meaningful metrics and value creation, data hygiene, and data analysis.
• QMB – how the role is evolving, e.g., into a business coach or data analyst.
• Overview, Outlook, Inspiration with AI.

Combination Options, Real-World Examples, and Practical Tips

• Create value and avoid waste, e.g. unused employee creativity, waiting times and dependencies.
• Examples and framework conditions in public administration, e.g., truly understanding citizens—using user stories and personas.
• A Culture of Feedback and Error—and Why It Is So Essential.
• The power of images and visualization, e.g., before and after.
• Inspiring and refreshing real-world examples and case studies from the public sector.