Qualification program

certified Workflow Analyst course

Process automation - certified by the HdWM, Mannheim

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This qualification program is held in German.

The course prepares you comprehensively for a role in automation projects in process management by holistically combining advanced knowledge and skills from process management and IT. You will gain practical insights into process analysis, process design and their implementation. The focus is on task- and process-based technologies. Along the modules, you will learn all about workflow automation, requirements management, coordination between business and IT (business-IT alignment), change management and the implementation and roll-out of projects. This optimally covers the interface between development, IT and classic organizational principles.

Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim

This further training course was designed in cooperation with the Mannheim University of Applied Management Sciences and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.

Module 1: Webinar

1.5 hours

Your start to the certified Workflow Analyst course

Getting to know the participants and trainers.
Organizational aspects of the program.
Expectations and goals.

Module 2: training training

2 days

Basics of data-driven process management

The phases of the BPM cycle in the context of "Workflow Analyst".
Role differentiation from the role of "process manager".
Linking BPM and the corporate strategy (target definition).
Corporate process management.
Agile process management.
Digital maturity model.
Use case evaluation / preparation of investment decisions.
Assessment of sustainability.
Process controlling.
Task automation vs. overall process automation.
Technologies (no-code, low-code, pro-code) and classification of terms.

Module 3: Classroom seminar

5 days

Workflow automation - implementation and rollout

Process design principles.
Requirements management and business-IT alignment.
Robot Process Automation (RPA).
AI in process automation.
BPMN-based workflow automation / process orchestration (workflow engine).
Inclusion of DMN-based decision logics.
Establish controlling / management.
Operationalization - how does the introduction / roll-out actually work properly?
Agile project management.
Evaluation of the success of the initial project.

Module 4: training training

2 days

Change management & kick-off practical project

Implementation and change management.
Overarching governance.
Stakeholder management and project marketing.
Methods and procedures.
Company-wide roll-out of workflow automation initiatives.
BPM capabilities (software components for company-wide automation).
Best Practices.
BPM Center of Excellence.

Kick-off practical project

Information about the start, coaching and rules.

Module 5: Webinar

2 hours

Round Table

Collegial case consultation accompanied by an expert.
Opportunity to pitch the practical project and obtain feedback from colleagues.
Possibility of deepening specific desired topics.

Module 6: E-examination

up to 5 hours

Final presentations

Presentation of your project results in individual appointments (approx. 30 minutes per person).

The certified Workflow Analyst course provides you with knowledge and skills for automation projects in process management and prepares you holistically for the hybrid function between IT and process management.

Your start to the course certified Workflow Analyst

Getting to know the participants and trainers.
Organizational aspects of the program.
Expectations and goals.

Basics of data-driven process management

The phases of the BPM cycle in the context of "Workflow Analyst".
Role differentiation from the role of "process manager".
Linking BPM and the corporate strategy (target definition).
Corporate process management.
Agile process management.
Digital maturity model.
Use case evaluation / preparation of investment decisions.
Assessment of sustainability.
Process controlling.
Task automation vs. overall process automation.
Technologies (no-code, low-code, pro-code) and classification of terms.

Workflow automation - implementation and rollout

Process design principles.
Requirements management and business-IT alignment.
Robot Process Automation (RPA).
AI in process automation.
BPMN-based workflow automation / process orchestration (workflow engine).
Inclusion of DMN-based decision logics.
Establish controlling / management.
Operationalization - how does the introduction / roll-out actually work properly?
Agile project management.
Evaluation of the success of the initial project.

Change management & kick-off practical project

Implementation and change management.
Overarching governance.
Stakeholder management and project marketing.
Methods and procedures.
Company-wide roll-out of workflow automation initiatives.
BPM capabilities (software components for company-wide automation).
Best Practices.
BPM Center of Excellence.

Kick-off practical project

Information about the start, coaching and rules.

Round Table

Collegial case consultation accompanied by an expert.
Opportunity to pitch the practical project and obtain feedback from colleagues.
Possibility of deepening specific desired topics.

Final presentations

Presentation of your project results.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Your benefit

After completing the course, you will be able to act and make decisions for data-driven process management within the framework of the corporate strategy in an agile, data-based, economical, sustainable, target- and customer-oriented manner.

During the course, you will learn:

An understanding of the need for a corporate strategy and the objectives derived from it.
The ability to implement process management initiatives based on formulated objectives.
Familiarity with the phases of the BPM cycle and the phase-specific concepts.
An awareness of the importance of data for effective and target-oriented process management.
The ability to automate process activities with the help of RPA (Robotic Process Automation).
The ability to automate complete processes or workflows in line with requirements.
The ability to categorize and evaluate BPM technologies for your company.
Knowledge of the implementation of automation projects and their support in terms of change management.
The ability to assess and evaluate the effectiveness of implemented measures or realized potential from an economic and sustainable perspective.
Familiarity with the success criteria for the company-wide introduction and operation of workflow technologies.

trainers

Norman Koss

Björn Richerzhagen

Methods

Input: You will receive in-depth information and theoretical knowledge to understand the basics of the automation process.
Exercises: Practical exercises help you to consolidate your knowledge and test the application of theoretical concepts in realistic scenarios.
Case studies: Using real case studies, you will analyze complex situations and develop practical solutions.
Best practices: You will learn proven methods and strategies that have been successfully applied in practice.
Collegial case consultation: You receive valuable feedback through the exchange in your peer group.
Group exercises: In cooperation with other participants, you will deepen your knowledge and promote teamwork and problem-solving skills, you will analyze specific challenges in the group and work out solutions together.
Practical project: Carrying out and implementing your own automation project in your company. You will be accompanied by a trainer who will be available to you virtually for two hours during the project for questions and advice. You will complete the practical project on a topic of your choice.

The following third-party tool can be used in the event:

Miro

Recommended for

Specialists and managers with experience in process management who want to get to know the data-driven process management of tomorrow, apply its methodological possibilities and work on process technology projects:

process managers
Process Owner
Process Engineer
Process owner
developers
analysts analysts
Data Scientists
analysts analysts
experts experts
controllers controllers
Process modeling
IT projectproject managers
Quality managers

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Further recommendations for "Course certified Workflow Analyst"

Requirements engineering: Modern requirements analysis for IT

Process automation advanced

Strategic process analysis and process design

On-site training together

Booking number
36529

€ 6.190,- plus VAT

Details

10 days, 2 We ...

in 2 locations

with certificate

2 Events

German

Events

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19.01.2026

Berlin

Details

Booking number: 36529

€ 6.190,- plus VAT.

€ 7,366.10 incl. VAT.

Course

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Technical notes

We use various software to conduct our online events.

To the system check

Venue

SANA Hotel

Nürnberger Straße 33, 10777 Berlin

Room rate: € 150,92 plus VAT.

Arrival via Deutsche Bahn

Travel at reduced rates by booking via the learning environment.

Modules

10 days, 2 webinars of 1.5 hours each, 2 hours of technical coaching + final presentation

Webinar

Your start to the certified Workflow Analyst course

Date

19.01.2026

Course

zoom

Schedule

Start 09:00 am, end approx. 10:30 am

training training

Basics of data-driven process management

Date

02.-03.02.2026

Course

zoom

Schedule

1st - 2nd day: 09:00 am - approx. 5:00 pm

Classroom seminar

Workflow automation - implementation and rollout

Date

09.-13.03.2026

Venue

SANA Hotel

Schedule

1st-4th day: 09:00 am - approx. 5:00 pm

5th day: 09:00 am - approx. 4:00 pm

training training

Change management & kick-off practical project

Date

13.-14.04.2026

Course

zoom

Schedule

1st - 2nd day: 09:00 am - approx. 5:00 pm

Webinar

Round Table

Date

18.05.2026

Course

zoom

Schedule

Start 09:00 am, end approx. 11:00 am

E-test

Final presentations

Date

08.06.2026

Course

zoom

Schedule

Start 09:00, end approx. 16:00

11.09.2026

Berlin

Details

Booking number: 36529

€ 6.190,- plus VAT.

€ 7,366.10 incl. VAT.

Course

zoom

Technical notes

We use various software to conduct our online events.

To the system check

Venue

art`otel Berlin Mitte

Wallstraße 70-73, 10179 Berlin

Arrival via Deutsche Bahn

Travel at reduced rates by booking via the learning environment.

Modules

10 days, 2 webinars of 1.5 hours each, 2 hours of technical coaching + final presentation

Webinar

Your start to the certified Workflow Analyst course

Date

11.09.2026

Course

zoom

Schedule

Start 00:01, end approx. 23:59

training training

Basics of data-driven process management

Date

21.-22.09.2026

Course

zoom

Schedule

1st - 2nd day: 09:00 am - approx. 5:00 pm

Classroom seminar

Workflow automation - implementation and rollout

Date

26.-30.10.2026

Venue

art`otel Berlin Mitte

Schedule

1st-4th day: 09:00 am - approx. 5:00 pm

5th day: 09:00 am - approx. 4:00 pm

training training

Change management & kick-off practical project

Date

30.11.-01.12.2026

Course

zoom

Schedule

1st - 2nd day: 09:00 am - approx. 5:00 pm

Webinar

Round Table

Date

08.01.2027

Course

zoom

Schedule

Start 09:00 am, end approx. 11:00 am

E-test

Final presentations

Date

25.01.2027

Course

zoom

Schedule

Start 09:00, end approx. 16:00

Sufficient places are still free.

Don't wait too long to book.

Fully booked.

Booking number: 36529

€ 6.190,- plus VAT.

€ 7,366.10 incl. VAT.

Details

10 days, 2 webinars of 1.5 hours each, 2 hours of technical coaching + final presentation

Booking number: 36529

€ 6.190,- plus VAT.

€ 7,366.10 incl. VAT.

Details

10 days, 2 webinars of 1.5 hours each, 2 hours of technical coaching + final presentation

Book later

You are welcome to make a non-binding advance reservation.

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