Successful sales assistance

Sales assistance in the field of tension: communication with the environment

• Interface customers - bosses - colleagues.
• Prerequisite for active support of the sales team.
• Mediate: Resolving conflicts through "I" messages and feedback.
• Setting boundaries: How do you say yes, how do you say no?

Communication and sales psychology in the assistance environment

• Active listening and listening for a better understanding.
• Consciously direct communication with customers and colleagues .  
• The successful sales pitch, by phone and in person.
• Communicate and act in a customer-oriented manner.

From self-confidence to "standing"

• A convincing and confident manner can be learned.
• How am I seen and who do I want to be?
• Recognize your own strengths and make targeted use of them.
• Strengthening self-confidence: I am ... I can ... I do ...

Structure assistance: work organization and time management

• Planning your own work efficiently: scheduling and prioritizing.
• Recognize and eliminate time thieves.
• Proactive work and active support for boss and team.
• Recognize your own sources of stress and reduce stress.

Customer loyalty as a central task of assistance

• Active cooperation in acquisition - winning and retaining new customers .
• Support for marketing campaigns - mailings, trade fairs, events.
• Provide targeted support for sales campaigns.
• Success factors for customer loyalty.

In dialog with customers and the environment

• Handle complaints and claims in a customer-oriented manner.
• Act confidently and master conversational situations - internally and externally.
• Dealing with difficult types of conversations.
• Preparing and mastering conversations with superiors.