Lean administration - consistently improve your administrative processes!

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• Understanding of the lean management philosophy: You will gain a deep understanding of the principles of lean administration and how to apply them in practice to make administrative processes leaner and more customer-oriented. 
• Ability to analyze processes: You will learn to analyze the current situation of your administrative processes and systematically identify waste and errors. 
• Process optimization skills: You will be able to efficiently optimize processes and work content by using clear tasks and defined interfaces as supporting pillars. 
• Avoiding disruptions in the work process: You will learn to avoid disruptions in the work process by standardizing forms and procedures, writing clear work instructions and defining clear responsibilities. 
• Use of key performance indicators for evaluation: You are able to survey employee satisfaction and use meaningful KPIs (Key Performance Indicators) to evaluate the impact of changes and measure the success of optimization measures. 
• Future-proofing the company: By applying lean administration, you can actively optimize your administrative processes by increasing the quality of services while maintaining customer focus. This allows you to future-proof your company. 

Dr. Norbert Herbig