Facility Management compact

Fundamentals and strategies of facility management

• Definitions and core tasks of facility management.
• Strategic goals and life cycle orientation.
• Approaches based on different interests (investors, owners, users, operators).
• Supply and demand: industry and market.
• Associations and organizations in facility management.
• Information gathering: trade journals, market overviews, trade fairs.

Optimizing organization and processes in facility management - focusing on sustainability and customer orientation

• Structures and processes: Structural and process organization in facility management, starting points for optimization.
• Organize core tasks effectively and efficiently over the life cycle.
• Focus on customer/service orientation and sustainability.
• In-house work versus outsourcing: best practice examples.
• Contract and service specifications: The basis for optimal service.
• Tendering and awarding of facility services.
• Documentation and reporting.
• Added value of software support: CAFM systems.

Designing facility services economically: Costing, quality management and controlling

• Calculation examples from selected service areas, e.g. maintenance or cleaning.
• Establishment of service level agreements and use of benchmarks.
• Identify cost drivers, derive measures to reduce costs.
• Tools for operational (service provider) management, sustainable quality management.

Operator responsibility

• Operator obligations and contractor obligations: Intersection, demarcation.
• Danger and legal situation.
• Identification and legally compliant delegation of operator obligations.

Discussion of individual questions from the participants' practical experience and numerous tips for practical application.