Agile quality management - the practical workshop

Basics, milestones and relevant terms

• ​ Agile Milestones: The Agile Manifesto and the Manifesto for Agile Quality Management.
• An Overview of Quality, Quality Management, and Management Systems.
• Traditional vs. Agile Quality Management: Similarities and Differences.

Agile Quality Management - Toolbox and Case Studies

• Start with Why: Why a Clear "Why" and "Purpose" Make All the Difference.
• Laying the Foundation: Defining the Scope, Setting Clear Goals, and Understanding User Needs—for example, using the QM Canvas and OKR (Objectives and Key Results).
• Digital Process Optimization: IT Only After Understanding—e.g., red/blue process components, digitization checklists.
• Developing meaningful metrics—e.g., Makigami and data hygiene.
• Feedback and Error Culture: Effective Meetings, Professional Facilitation, Complaint Management.
• New roles for QMBs (Quality Management Representatives): e.g., as data analysts or Agile coaches.
• AI Outlook: Where Human Intelligence Remains Superior to Artificial Intelligence.

Case Studies, Real-World Examples, and Practical Tips

• Kaizen as a fundamental approach: creating value, avoiding waste—such as waiting times and untapped creativity.
• Agile Leadership and Self-Management: Practical Examples of Effective Leadership.
• The Power of Language and Images: Building a Shared Understanding.
• Inspiring real-world examples and case studies.