Facility management for managers

What are the key decision topics in FM? What are the approaches to optimizing costs, quality and risks?

Overview of the topics and service areas of facility management

Concepts as a systematic organizational tool

• Overview of the concepts in FM according to GEFMA 114.
• Focus on the central concepts relevant to decision-makers.
• Procedure for the development of organizational concepts (goals, strategies, measures).

The operating concept as a central concept in FM: Organization of facility management in the company

• Operating strategy: own/external performance; criteria for the make or buy decision.
• Internal resource and personnel requirements.
• Integration of facility management into asset management (AM), property management (PM) and corporate real estate management (CREM).

Implementation of operator responsibility

• Requirements for the organization arising from operator responsibility.
• Delegation of responsibility in practice.
• Organizational implementation in the company.

Data and document management

• Basic data structures.
• Documentation concept or guideline.

Digitization and IT systems

• Development of a digitization strategy.
• Which IT systems are really necessary for facility management?
• Current trends in digitalization and their future significance for FM.

Procurement of facility services

• Procurement strategy: several individual contracts or one overall service provider?
• Procurement options.
• Tendering for facility services.
• The market for facility service providers.
• FM contracts, structure and main contents.

Control concept for facility services

• Available control instruments.
• Key figures for management.
• The importance of incentive systems for service management.

Key management figures for buildings

• Cost ratios.
• Area key figures.
• Key performance indicators.
• Critical consideration of key figures.

FM during planning and construction

• The pbFM topics.
• Organization of pbFM in a construction project.
• BIM methodology.
• Building in existing buildings.

Optimization approaches in FM

• Cost optimization in FM.
• Optimization of the scope of facility services.
• Optimizing the quality of facility services.

Risk management in FM