Training
This training is held in German.
Small and large annoyances are the order of the day, especially in the everyday life of an assistant, from unclear work assignments to difficult colleagues or demanding superiors to hectic deadlines - but the annoyance is over now. In this training course, you will learn to recognize the real triggers of anger, stand up for your own needs, transform stress into positive energy and react with confidence. Our expert has developed an easy-to-implement method for dealing with everyday anger situations in a more constructive way and communicating anger calmly. Put an end to frustration - get to know the anti-annoyance formula and start a more relaxed working day now!
Contents
Module 1: What is "anger" anyway: basics, origins, causes
Be aware of emotions and develop anger awareness:
- Identify physical and emotional anger signals.
- What exactly is anger and why does it arise?
- Is anger really only negative?
- What's behind the trouble?
Common anger strategies:
- How do people typically deal with anger and what strategy do you use yourself?
Check and communicate causes of anger:
- The anti-annoyance formula: filter - clarify - free.
- Using the anger filter: when is it worth getting angry?
- Exploring the desire for anger: Behind every anger is a desire or a need.
- Communicate your own ideas - calmly and without anger: practical formulations and exercises will help you.
Module 2: Recognizing personal anger patterns and preventing anger
Sometimes anger stays with us longer than we would like. In the second module of the seminar, we will look at typical anger patterns that can block us again and again. You will learn to recognize, understand and actively break through these patterns.
Getting to know typical anger patterns: There are patterns that keep us stuck in angry situations. If we know these, we can free ourselves from our anger.
- Focus: Seeing your own position and that of others.
- Measure: Standing up for your own interests.
- Eye level: Why do we judge and condemn?
- Debts: What do we expect from others and from ourselves?
- Self-esteem: How would we like to be seen?
Prevent trouble
- Practical tips and techniques to avoid trouble in everyday working life
Application to your own occasions of anger
- You learn to identify your own anger patterns and recognize them in your everyday life.
- In practical exercises, you check your own position based on the anger patterns and decide on a new, calm way of dealing with the anger situation.
- Exchange and feedback help you to consolidate your findings and tailor them to your personal life situation.
Important note: The training is divided into two days of 4 hours each
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- The awareness of one's own anger is sharpened, as well as how to deal with it in a constructive way.
- The personal anger strategies, triggers and reaction patterns are explored.
- An easy-to-use method consisting of three steps is learned in order to deal with angry situations in everyday professional and private life more calmly.
- It shows how concerns and goals can be communicated calmly and without anger.
- You will learn how to free yourself from stuck anger situations.
- The ability to help others in dealing with angry situations is developed.
- Competent handling of angry situations prevents stress and conflict.
- The frequency, duration and intensity of anger decrease, which increases calmness.
- Stress, frustration, disputes and conflicts are noticeably reduced.
Methods
Interactive development of the content in the team, self-awareness and self-reflection, working in the room, application to own examples, numerous exercise sequences in groups of two with individual feedback, discussion and exchange of experiences in the group, between the modules we apply the learned process steps.
Recommended for
All assistants and team leaders who want to deal with angry situations more calmly and contribute to anger-free cooperation.
Joint online training
Start dates and details
27.10.2025
Live-Online
Booking number:
41255
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Course
zoom
Days & Times
2 x 0.5 days
Limited number of participants
Monday, 27.10.2025
09:00 am - 1:00 pm
Monday, 10.11.2025
09:00 am - 1:00 pm
06.02.2026
Live-Online
Booking number:
41255
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Course
zoom
Days & Times
2 x 0.5 days
Limited number of participants
Friday, 06.02.2026
09:00 am - 1:00 pm
Friday, 20.02.2026
09:00 am - 1:00 pm
Training is guaranteed to take place
Booking number:
41255
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
2 x 0.5 days
Limited number of participants
Booking number:
41255
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
2 x 0.5 days
Limited number of participants
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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