training
This training is held in German.
Operational conflicts are like sand in the gears. In order to ensure that operations run smoothly, it is important to realize that conflicts inevitably arise due to conflicting views, interests or similar between at least two parties. Difficult situations, up to and including a rift, can often be prevented in advance. The realization that conflicts also serve further development motivates you to tackle them consciously. The training provides you with the background information and necessary knowledge for out-of-court dispute resolution and creates the basis for goal-oriented cooperation at all company levels. The second part of the seminar focuses on the mediation process and presents it as an option for out-of-court settlements.
Contents
Cooperation with the interest group
- Company interest groups (works council/staff council, representatives for severely disabled employees).
- Legal basis of rights and obligations.
- Involvement of employee representatives in company conflict management.
Emergence of conflicts
- Different demands, interests and needs.
- Conflict situations, forms and level of escalation.
- Forms of communication.
- Communication in the corporate culture, conflict management.
Conflict resolution options
- Company regulations, in particular company agreements on conflict resolution.
- The labor court for conflict resolution.
- The conciliation board for conflict resolution.
Mediation procedure
- Introduction to mediation, suitability of the mediation process.
- Procedure of the mediation process.
- Advantages of the mediation process.
- Selection of mediators.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
After an introduction to the theory of mediation and conflict resolution, you will learn using concrete examples:
- how you can prevent tensions and operational conflicts in advance,
- how to deal with resistance and different points of view,
- how to guide conflict resolution processes and behave correctly yourself and
- how you can achieve a willingness to cooperate on the part of all parties involved to resolve the conflict.
The practical case studies can help you to avoid internal difficulties, lengthy labor court proceedings and expensive arbitration proceedings.
Methods
Teaching the basics, demonstrating practical and target-oriented solutions, group discussions, exercises based on practical cases
Recommended for
Managers, Employees with personnel responsibility, company representatives who are involved in company conflicts and want to learn about and apply possible solutions as an alternative to labor court enforcement.
Further recommendations for "Conflict resolution and mediation procedures"
Seminar evaluation for "Conflict resolution and mediation procedures"
4.5 from 5
with 10 ratings
training content:
4.3
Content comprehensibility:
4.9
Practical relevance:
4.7
Trainer expertise:
4.9
Participant orientation:
4.7
Method variety:
4.1
On-site training together
Booking number
4173
4173
€ 920,-
plus VAT
1 day
in Berlin
on 12.11.2025
German
Joint online training
Start dates and details
12.11.2025
Berlin
Booking number:
4173
€ 920,- plus VAT.
€ 1,094.80 incl. VAT.
Days & Times
1 day
Limited number of participants
Wednesday, 12.11.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
10.02.2026
Live-Online
Booking number:
32383
€ 920,- plus VAT.
€ 1,094.80 incl. VAT.
Course
zoom
Days & Times
1 day
Limited number of participants
Tuesday, 10.02.2026
09:00 am - 5:00 pm
Booking number:
4173
€ 920,- plus VAT.
€ 1,094.80 incl. VAT.
Details
1 day
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
32383
€ 920,- plus VAT.
€ 1,094.80 incl. VAT.
Details
1 day
Limited number of participants
No suitable date?
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