Intensive training for professionals in workplace integration management

Consulting skills and communication skills

• Understanding and applying systemic counseling in the BEM.
• Master and apply solution-oriented methods.
• Nonviolent communication (recognizing needs, clear language, de-escalation).
• Moderation techniques.
• Intensive training and reflection on one's own communication styles.

Case management and conflict resolution

• Dealing with difficult cases, case constellations, and resistance.
• Leading and successfully utilizing collegial case consultations.
• Recognize group dynamics and manage them proactively.
• Address conflicts with various stakeholders and resolve them constructively.

Self-reflection and self-care

• Managing emotionally challenging conversations.
• Recognize and improve your own communication patterns.
• Develop and implement new communication strategies.
• Address and resolve personal role conflicts (e.g., helper role vs. responsibility of the system).
• Develop and maintain professional distance.

Depending on the bedüand the course of the discussion, the focus of the topics will be set in a participant-oriented manner.