Quality Management in the Public Sector and Public Administration
Understand the fundamentals of effective quality management and successfully apply the continuous improvement process
Contents
Fundamentals of Quality Management in the Public Sector
- The Role and Objectives of Quality Management in Government Agencies and Public Organizations.
- Conveying the core concept of quality management.
Key Concepts and Principles
- Definition and clarification of key terms.
- Delimitation and classification within existing control and management approaches.
Implementing Quality Management in Practice
- A procedural model for establishing a quality management system.
- Success Factors and Common Challenges.
- The roles of managers and employees.
Quality Management Methods and Tools
- Overview of Selected Quality Management Methods and Tools.
- Applications in day-to-day administrative work.
Side Note: Process Quality
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
After this training , you training ...
- accurately classify and apply key terms and fundamental principles ofquality management,
- Realistically assess the benefits, opportunities, and challenges of aquality management system in the public sector,
- identify the keysuccess factors and implementation stepsfor a structured QM implementation,
- Use thecontinuous improvement process (CIP)as a management tool in your agency in a targeted manner.
Methods
trainer, case/best-practice examples, exercises, discussion, exchange of experience, work aids, checklists.
Recommended for
(Emerging) leaders and decision makers professionals from various fields such as quality, project, process, and organizational management.
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- Customized training courses
- Direct application in practice
- Efficient use of time and resources
Start dates and details
Tuesday, 27.04.2027
09:00 am - 5:00 pm
Wednesday, April 28, 2027
09:00 am - 5:00 pm
Thursday, September 23, 2027
09:00 am - 5:00 pm
Friday, September 24, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
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Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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