Successful sales assistance

Sales assistance in the field of tension: communication with the environment

• Interface customers - bosses - colleagues
• Prerequisite for active support of the sales team
• Mediate: Resolving conflicts through I messages and feedback
• Setting boundaries: How do you say yes, how do you say no?

Communication and sales psychology in the assistance environment

• Active listening and listening for a better understanding
• Consciously directing communication with customers and colleagues  
• The successful sales pitch on the phone and in person
• Communicate and act in a customer-oriented manner

From self-confidence to "standing"

• A convincing and confident manner can be learned
• How am I seen and who do I want to be
• Recognize your own strengths and make targeted use of them
• Strengthening self-confidence: I am ... I can ... I do ...

Structure assistance: work organization and time management

• Planning your own work efficiently: scheduling and prioritizing
• Recognize and eliminate time thieves
• Proactive work and active support for boss and team
• Recognize your own sources of stress and reduce stress

Customer loyalty as a central task of assistance

• Active collaboration in acquisition - winning and retaining new customers
• Support for marketing campaigns - mailings, trade fairs, events
• Targeted support for sales campaigns
• Success factors for customer loyalty

In dialog with customers and the environment

• Process complaints and claims in a customer-oriented manner
• Acting confidently and mastering conversational situations - - internally and externally
• Dealing with difficult types of conversations
• Preparing and mastering conversations with superiors in a targeted manner