Contents
Your attitude as a success booster!
- Positive attitude and mindset - the basis for success.
- The first impression: Professional friendliness counts.
- Targeted control of communication through sharpened perception.
- Trust is everything: build it, strengthen it, secure it sustainably.
Customer conversations that inspire!
- Addressing head and heart: The power of factual and relationship levels.
- This is how customers feel at ease: professional brilliance, human touch.
- Challenges? You stay cool and confident in contact with customers.
- Understanding customer types: Recognizing needs, decoding behavior.
- Difficult conversations? No problem with your communication compass!
Communication that rocks!
- Making a sympathetic impression: Linguistic means that work.
- Comprehensible instead of complicated: Communication from the customer's point of view.
- Listen like a pro: understand more, react better.
- Meeting customer needs: Solutions that really inspire instead of discussing problems.
phone and complaints: Stress-free sovereignty!
On the phone
- Start strong: with a greeting that makes an impression.
- Professional checklist: How to make every phone call a success.
Overcoming complaints
Complaints? Use opportunities cleverly.
Defuse emotions and prevent escalation.
The traffic light method: controlling emotions like a pro.
Your 6-step plan: Confidently through every grievance meeting.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Success principles of customer communication.
- Use communication strategies confidently and purposefully.
- Practical tips for your communication with customers.
- Constructively resolve complaints with psychological insights.
- Dealing with different types of customers is practiced
Methods
The training is based on a balanced mixture of trainer input, practical tips, discussion in plenary, individual and group exercises and training in practical situations with feedback.
The training is based on a balanced mixture of trainers, practical tips, discussion in plenary, individual and group exercises and training in practical situations with feedback.
Recommended for
employees from support, back office and service with customer contact who want to optimize their conversation skills in a practical way and appear even more professional and convincing in customer contact.
Further recommendations for "Professional customer communication"
Attendees comments
"I can recommend the training because of the high quality and the great trainers."

"I can recommend the training because of the high quality and the great trainers."

"Great training, you can take away a lot and use it for yourself."

"I particularly liked the trainer's expertise and presentation style."

"The trainer responded perfectly to the individual needs of the participants."

"My expectations were exceeded!"

Seminar evaluation for "Professional customer communication"







2896
Start dates and details
Tuesday, 16.09.2025
09:30 am - 6:00 pm
Wednesday, 17.09.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 07.10.2025
09:30 am - 6:00 pm
Wednesday, 08.10.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Tuesday, 04.11.2025
09:30 am - 6:00 pm
Wednesday, 05.11.2025
08:30 am - 4:00 pm
Thursday, 20.11.2025
09:30 am - 6:00 pm
Friday, 21.11.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 15.12.2025
09:30 am - 6:00 pm
Tuesday, 16.12.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 15.01.2026
09:30 am - 6:00 pm
Friday, 16.01.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 02.03.2026
09:30 am - 6:00 pm
Tuesday, 03.03.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 04.05.2026
09:30 am - 6:00 pm
Tuesday, 05.05.2026
08:30 am - 4:00 pm
Tuesday, 23.06.2026
09:30 am - 6:00 pm
Wednesday, 24.06.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 10.09.2026
09:30 am - 6:00 pm
Friday, 11.09.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.