Training
This training is held in German.
Unfortunately, rowdy fellow human beings and unacceptable behavior are no longer exceptions. How do you deal with it properly? How do you react confidently in such situations? In this individual training course, you will learn effective de-escalation strategies to defend yourself against insults or unacceptable behavior and to deal with difficult contacts with confidence.
Choose from these topics:
Recognize borderline situations
- Recognize possible critical situations at an early stage and take countermeasures.
- Correctly interpret the beginnings of aggressive behavior.
- Confidently address unacceptable behavior.
- Review of own positions in consensus building.
Expansion of skills in critical situations
- Confidently confront behavior that violates boundaries: verbally and using body language.
- Confident behavior in emotionally charged situations.
- Respond to racist, discriminatory, aggressive statements.
- Advice on how to behave and act in threatening and violent situations.
- Use of de-escalation techniques.
What is individual training?
Tailor the individual training to your needs.
The content of our seminars, which have been tried and tested for years, serves as the basis for the design of your personal one-to-one training. You have the opportunity to discuss the content, focus and time allocation of the four hours with your:r trainer in advance.
The individual training course will be held online within 3 months of booking. The appointments can be carried out in one 4-hour session or in 2 sessions of 2 hours each. Appointments are made individually. Your:e trainer will contact you after your booking.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
The attendees
- expand their ability to act and their subjective sense of security in order to be able to act non-violently in conflict and threatening situations.
- learn the basic rules of de-escalation and receive the basics for solution-oriented behavior in difficult situations.
- develop individual communication and de-escalation strategies based on specific case situations.
- are given strategies to prevent a conflict from arising.
- expand their repertoire of methods for preventing violence.
The:Die trainer focuses exclusively on you and takes your individual needs into account.
The individual training is shorter than the open seminars, but more individual and intensive.
Methods
Individual training, theoretical input, practical cases, exercises, feedback.
Recommended for
Specialists and managers at all levels and all employees who are confronted with unacceptable behavior or would like to prevent it. It is aimed at employees with potentially difficult customer contacts, e.g. at reception, customer service, call centers and complaints departments.
It is also aimed at employees in the service sector, such as public administration (offices, schools, universities) and healthcare and social services staff, such as emergency services and medical professionals.
Further recommendations for "Individual training: Acting correctly in conflict and threat situations"
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
About us - The Haufe Akademie
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Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
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Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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Haufe Akademie GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Munzinger Str. 9
79111 Freiburg
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