Kickstart: AI in process management
Understanding and applying the most important basics of generative AI tools
Contents
Fundamentals of AI tools and prompt engineering
- Introduction to AI tools and prompt engineering (targeted formulation of inputs for AI tools).
- Definition of artificial intelligence and key concepts of generative AI tools.
- Typical use cases for generative AI along your own processes and tasks in process management.
Intelligent prompts and dialogues with AI tools
- Roles of user prompts, system prompts, history (chat history), and memories in AI tools.
- Development, adaptation, and design of effective dialogue structures and prompts.
- Dealing with context control and critically questioning AI results.
Ensuring quality: checking and improving results
- Critical review and iterative improvement of AI interaction.
- Avoiding typical pitfalls and types of errors (e.g., hallucinations, loss of context).
- Best practices, dos and don'ts, own use cases.
Practical transfer to your process management
- Practical application to your own processes and areas of responsibility.
- Development of complex prompts for individual challenges in process management.
- Transfer to new, unknown tasks or future AI tools.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You have your own prompt templates tailored to your tasks and processes, which you can use immediately and as a basis for further automation steps in process management.
- You will learn how to develop and adapt effective prompts for real-life everyday scenarios and how to design effective dialogue structures—with direct transferability to your work practice.
- You increase your productivity, prevent incorrect AI results, critically review results, and improve the quality of your results.
- You are confident in using generative AI tools in the context of process management and can communicate and work with them in a targeted, open-ended, and independent manner.
- You understand the basic mechanisms of generative AI and can systematically develop new tools or tasks—even if the interface of the AI tools changes.
Further training in accordance with AI Regulation Art. 4 for proof of AI competence.
Methods
Input, discussion, group work, live prompting, and practice with the AI tool of your choice (e.g., ChatGPT, Gemini, Halerium).
Tool
Recommended for
practitioners who want to effectively use AI tools such as ChatGPT in their everyday work without having a technical background.
Specialists and managers, process managers, team leaders, project managers, organizational developers, support units, etc. – in short: anyone involved in process management who wants to learn about the opportunities and risks of artificial intelligence and gain an overview of current AI tools.
Note:
The training – "Using and applying AI in process management" is a standalone, in-depth basic seminar as an alternative option tothis compact kickstart.
Further recommendations for "Kickstart: AI in Process Management"
Start dates and details
Monday, 23.03.2026
09:00 am - 5:00 pm
Tuesday, 15.09.2026
09:00 am - 5:00 pm
Thursday, 26.11.2026
09:00 am - 5:00 pm
Wednesday, 03.03.2027
09:00 am - 5:00 pm
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