Kickstart: AI in process management

AI can help you with process management by structuring information, handling tasks more efficiently, and developing new approaches to problem-solving. In the “ training ,” you’ll learn about typical applications of generative AI and apply them directly to your own processes and tasks. This will help you better assess where AI offers real added value and how to integrate it effectively into your daily work.

Good prompts include a clear task description, the necessary context, and a specific goal. The more precisely you communicate your needs to the AI, the better you can control the results. In the “ training ,” you’ll learn how to develop effective prompts and dialogue structures, improve existing prompts, and create your own prompt templates for common process management tasks.

Generative AI can help you structure process information, examine issues from different perspectives, and develop potential approaches for improvement. In the “ training ,” you’ll work with your own processes and areas of responsibility and learn to develop even more complex prompts for specific challenges. This will enable you to use AI in a more targeted way to support your day-to-day process work.

Generative AI can produce results that appear convincing but are nonetheless flawed, incomplete, or taken out of context. Typical problems include hallucinations or loss of context. In the “ training ,” you’ll learn to critically evaluate AI results, identify sources of error, and gradually improve your interaction with AI. This will help you improve the quality of your results and use AI more confidently in process management.

To use AI effectively in the long term, it’s not enough to simply know a few pre-made prompts. It’s important to understand the fundamental mechanisms of generative AI and to be able to apply this knowledge to different tasks. In the “ training ,” you’ll develop your own prompt templates, learn about effective dialogue structures, and discover how to systematically tackle new AI tools and unfamiliar tasks. This will allow you to boost your productivity and use AI more and more independently in your work processes.