Convincing Personality, Cooperation and Communication

What is interpersonal competence?

• Personality types as an explanatory approach.
• Learn the most common small talk themes.
• Become aware of socially unacceptable themes, i.e. taboo topics.
• Presenting yourself effectively through voice and presence.

Detect and reflect on personal patterns, potential and weaknesses

• Your personal behaviour and communication patterns when dealing with other people.
• Increase your confidence by building your social English vocabulary.
• How to use appropriate language for diverse contexts.

Understand your counterpart and build trust

• Which basic character types exist and which characteristics do they have?
• Learning about your listening attitude and style.
• Building rapport and engagement.
• Understanding miscommunication.

Consciously detect and consider interactions with other people

• Examining your personal communication style.
• Understanding non verbal communication.
• Speaking with impact.
• What happens when you encounter other character types in colleagues, clients, etc?
• Risks and obstacles to be taken into consideration.

Expanding your personal behavioural patterns authentically

• Adjusting and optimising your patterns of dealing with colleagues, clients, superiors and staff.
• Understanding other personalities in order to confidently approach, interact and communicate with them.
• Dealing with difficult relationships.
• Designing and navigating conversations and negotiations with clients.