Convincing Personality, Cooperation and Communication

What is interpersonal competence?

Personality types as an explanatory approach.

Learn the most common small talk themes.

Become aware of socially unacceptable themes, i.e. taboo topics.

Presenting yourself effectively through voice and presence.

Detect and reflect on personal patterns, potential and weaknesses

Your personal behaviour and communication patterns when dealing with other people.

Increase your confidence by building your social English vocabulary.

How to use appropriate language for diverse contexts.

Understand your counterpart and build trust

Which basic character types exist and which characteristics do they have?

Learning about your listening attitude and style.

Building rapport and engagement.

Understanding miscommunication.

Consciously detect and consider interactions with other people

Examining your personal communication style.

Understanding non verbal communication.

Speaking with impact.

What happens when you encounter other character types in colleagues, clients, etc?

Risks and obstacles to be taken into consideration.

Expanding your personal behavioural patterns authentically

Adjusting and optimising your patterns of dealing with colleagues, clients, superiors and staff.

Understanding other personalities in order to confidently approach, interact and communicate with them.

Dealing with difficult relationships.

Designing and navigating conversations and negotiations with clients.

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

You will learn how to

• improve your competence in successfully creating business relations,
• detect the strengths and weaknesses of your behavioural patterns when dealing with other character types,
• develop confidence in small talk situations,
• change topics smoothly during a conversation,
• develop your confidence in presenting yourself verbally and non-verbally,
• develop your potential to be able to create a conscious and target-oriented relationship with your clients,
• develop a solution-oriented improvement of 'difficult relationships',
• read body language effectively.

The training will include theoretical input, self-reflection, simulations, group work, role-play, discussion, analysis of personality types and feedback on results.

Persuasion and Influence: Speak Up and Convince!

How do others perceive me?

Striking the right tone: Modern marketing and customer care communication