Training in English

Business Correspondence and Telephoning in English

How to communicate more accurately and effectively

This seminar will enable you to become a more confident and accomplished communicator who can manage writing and telephoning tasks in English in a more successful and professional way. Communication with others in English not only needs to be done well for their benefit and satisfaction, but it is also important for yourself that you can communicate effectively and with confidence in your working environment. The seminar will involve you in a range of exercises to practise as well as giving you well-tested resources for future use.


Selecting the best form of communication

  • The qualities of memorable communication.
  • Relational thinking about effective business communication.
  • The cross-cultural dimension.
  • Decisions about the most suitable form of communication to use.

The building blocks of writing and telephoning

  • Achieving greater accuracy of language in speech and writing.
  • Achieving greater accuracy of grammar, spelling, punctuation and word choice.
  • Possible errors of German language users of English.

Writing effectively

  • Communcating with the appropriate tone in business writing.
  • Phrases for E-Mails, including dealing with complaints.
  • Paragraphing in business writing.
  • Contemporary formatting of E-Mails and business letters.
  • Record keeping from a teleconference.

Telephoning skills

  • Good customer service principles.
  • Telephone conversation fluency and etiquette.
  • Phrases for telephoning.
  • Speaking more confidently on the telephone in English.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.


You will learn how to

  • communicate more accurately in the working environment,
  • apply a more structured approach to your use of English,
  • convey your wishes and instructions appropriately,
  • convince and persuade others through appropriate use of English,
  • write correctly formatted E-Mails and letters,
  • write with interest, enthusiasm, diplomacy and correct tone,
  • develop added professionalism and confidence when using English.


Practice-oriented exercises will be combined with personal competence feedback on your contributions to telephoning and writing tasks. Task-based group and individual work, team coaching, coach input, case studies, self-reflection, audio, simulations and role-play so will be used. The methods used will help you develop your telephoning and writing skills which will ultimately provide you with a set of practical options to help you communicate effectively.

Who should attend

This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. It has been found to appeal most especially to those who are expected to show a good and reliable command of English at their workplace, but lack in practical experience. The skills and confidence gained can help participants to enhance their business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant Certificate.

Open Badges - Show what you can do digitally too.

Open Badges are recognised, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn. With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Further recommendations for „Business Correspondence and Telephoning in English“

Attendees comments

"The seminar was very authentic and the trainer taught in a very individual, professional way. It was fun to learn and not boring at any time."

Katharina Taylor
REAL² Immobilien AG, Köln

"Sehr viele kleine, sehr hilfreiche Tipps, um sich die englische Sprache zu erschließen. Sehr guter Referent."

Jens Büngel
Naundorf Umweltconsulting GmbH, Osnabrück

"I appreciated that the trainer was a native speaker, that he was flexible and ready to give advice on the individual challenging tasks of each participant."

Nadine Schumann
@VISORY partners GmbH, Wiesbaden

"Good help on vocabulary and expressions you use or you don't use."

Heike Hoffmann
Filtrona Porous Technologies GmbH, Reinbek

"The seminar was very professionally organised and on a high level. It was also of very good practical relevance. As the presenter is a native speaker, all given information is completely fundamental."

Andrea Duchow
IAG - Ihlenberger Abfallentsorgungsges. mbH, Selmsdorf

"High quality from beginning to end (registration process, trainer, programme materials…)."

Andrea Lüders
ProSiebenSat.1 Media AG, Unterföhring

Seminar Reviews of „Business Correspondence and Telephoning in English“

4.6 of 5
by 135 reviews
Seminar content:
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On-site training together
Booking number
€ 1.540,- plus VAT
2 days
in Stuttgart
on 20.11.2024
In-person trainings
Joint online training
Booking number
€ 1.540,- plus VAT
2 days
on 05.11.2024
Live online events
Exclusively for your employees
Pricing upon request
  • Demand-oriented adaptations possible
  • On-site or live online for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

Start dates and details

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0 events
Booking number: 33577
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
limited number of participants

Tuesday, 05.11.2024

9:00 am - 5:00 pm

Wednesday, 06.11.2024

8:30 am - 4:30 pm

Booking number: 5690
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Arcotel Camino
Arcotel Camino
Heilbronner Straße 21, 70191 Stuttgart
Room rate: € 132,41 excl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Wednesday, 20.11.2024

9:00 am - 5:00 pm

Thursday, 21.11.2024

8:30 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
The next booking ensures this course will take place
Booking number: 5690
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 33577
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
2 days
limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and travelling expenses
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In the event that ChatGPT is used, please refer to OpenAI's privacy policy.

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