Success Through Effective Communication Skills

Achieving your goals

Defining and understanding what effective communication is.

Why do we need effective communication?

Setting out what your communication goals are.

How behaviour can be changed towards the object of communication.

Analysing communication and communication styles

Patterns and characteristics of different communication styles.

Communication at work.

How to communicate under stress.

How do you determine other people´s communication style?

Identifying the communication style of others.

What traits do they have when they communicate?

How knowledge of these characteristics can help you communicate more effectively.

What communication style do you use and how can you channel it?

How do people from other cultures communicate?

Categorisation of people from different cultures and countries.

Do different countries and cultures display similar characteristics when communicating?

Use of this categorisation to communicate more effectively.

Language aspects

Throughout the course particular attention will be made to the key terms and linguistic nuances used to communicate in English.

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

You will be able to

• define and clarify your role and consequently use the communication strategies,
• comprehensively recognise different communication styles,
• develop and tailor your own communcation style to achieve your goals,
• foster new and more positive relationships between you, your team and others,
• convey the value of communication for achieving positive and lasting results,
• understand and use non-verbal forms of communication,
• communicate confidently in intercultural settings,
• use your learned strategies to communicate more effectively with email, telephone or in meetings.

As this is a course dedicated to communication, it will be a very interactive course with continuous role-play, practice-oriented and communicative exercises throughout the two days. Continuous feedback will be given throughout the course as well as trainer-input and the opportunity to self-reflect. This course requires a lot of input from the participants.

Persuasion and Influence: Speak Up and Convince!

Preventing and Solving Conflicts Constructively

How do others perceive me?

Striking the right tone: Modern marketing and customer care communication