Training in English

Preventing and Solving Conflicts Constructively

Basics of conflict management and resolution

In everyday work life, but especially during times of significant change, leaders, managers, and employees need to be able to deal with tension, friction and differences which arise. In this seminar, you will gain the knowledge and skills to manage the various conflict escalation levels and develop the optimal solutions. Going a step further, you will get to know how to prevent conflicts by being aware of signals or behavioural patterns and reactions, even before they occur. Moreover, the seminar will focus on how teams can overcome their differences and conflicts and improve their communication and collaboration. You will be able to develop your own positive attitude towards conflicts. This not only saves effort and time, but also nerves.

Content

Learn from native speaker and expert!

Achieving your goals

  • Making all parts involved aware that conflict can be regarded as a chance.
  • Model of conflict management.
  • Levels of conflict development.
  • Recognizing and assessing conflict.
  • Managing conflict.
  • Resolving conflict constructively.
  • Preventing conflict by recognizing signals and changes.
  • How effective conflict management encourages teamwork and helps to achieve teams’ goals.
  • Inspiring your team and colleagues to see the advantages of open and honest communication.
  • Building healthy, communicative, and trustworthy relationships through open communication.

Group-dynamic processes

  • Importance of group-dynamic processes when working with or in teams and groups.
  • Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.

Communicative skills

  • Strategies of ”active listening” to clarify needs.
  • Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words and improve your non-verbal communication skills.
  • Giving and receiving feedback.

Working in international contexts

  • ”Ethnocentrism”, bias and prejudice as a source of conflict.
  • Increasing the intercultural competence by developing an awareness for different influencing parameters, based on differing values, cultures, traditions and working habits.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

You will be able to

  • develop your own positive attitude to conflict,
  • develop your individual communication style,
  • develop an approach to solution-oriented improvements whenever conflict occurs,
  • help your team address and overcome conflict and foster relationships within your team,
  • develop an empathetic communication style within your team,
  • increase the motivation, communication, and performance of your team,
  • increase cultural awareness and skills required to work in and with international teams,
  • become more sensitive to value system, cultural and traditional differences.
  • improve your ability to recognize potential conflict before it arises.

Instructor

Methods

In-person events

This seminar follows a very experience-based and practical approach. Active participation, discussions, individual, pair- and groupwork, interactive exercises, self-reflection, trainer input, worksheets. This seminar requires interactive participation from the participants.

Live online events

This seminar follows a very experience-based and practical approach. Active participation, discussions, individual, pair- and groupwork, interactive exercises, self-reflection, trainer input, worksheets. This seminar requires interactive participation from the participants.

In order to best participate in the training, we recommend that you work with two screens.

Who should attend

Group and/or team leaders and managers, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.

Open Badges - Show what you can do digitally too.

Open Badges are recognised, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn. With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for „Preventing and Solving Conflicts Constructively“

Attendees comments

"I expecially liked the lively discussion and the flexible content according to topics raised from the group."

Maria Misiakou
IONITY GmbH

"I especially liked the trainers approach and how interactive the group was."

Nick Clarke
NGK Europe

Seminar Reviews of „Preventing and Solving Conflicts Constructively“

4.5 of 5
by 101 reviews
Seminar content:
4.2
Content comprehensibility:
4.6
Practical relevance:
4.4
Up-to-dateness:
4.4
Seminar materials:
4.1
Trainer expertise:
4.7
Participant orientation:
4.8
Method variety:
4.3
On-site training together
Booking number
7337
€ 1.540,- plus VAT
2 days
in 4 locations
4 Events
EN
In-person trainings
Joint online training
Booking number
33614
€ 1.540,- plus VAT
2 days
Online
on 07.10.2024
EN
Live online events
Exclusively for your employees
Pricing upon request
  • Demand-oriented adaptations possible
  • On-site or live online for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

Transfer Coaching

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€ 390,-
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Start dates and details

  Select time period
0 events
08.08.2024
Hamburg
Booking number: 7337
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Arcotel Rubin
Arcotel Rubin
Steindamm 63, 20099 Hamburg
Room rate starting from € 150,24 incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 08.08.2024

9:30 am - 5:30 pm

Friday, 09.08.2024

9:00 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

07.10.2024
Live-Online
Booking number: 33614
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
limited number of participants

Monday, 07.10.2024

9:30 am - 5:30 pm

Tuesday, 08.10.2024

9:00 am - 4:30 pm

28.11.2024
Frankfurt a. M./Kelsterbach
Booking number: 7337
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Vienna House Easy Frankfurt Airport
Vienna House Easy Frankfurt Airport
Am Weiher 20, 65451 Frankfurt a. M./Kelsterbach
Room rate starting from € 95,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 28.11.2024

9:30 am - 5:30 pm

Friday, 29.11.2024

9:00 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

03.04.2025
Garching
Booking number: 7337
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Dorint Hotel München Garching
Parkring 51-53, 85748 Garching
Room rate starting from € 149,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 03.04.2025

9:30 am - 5:30 pm

Friday, 04.04.2025

9:00 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

01.07.2025
Köln
Booking number: 7337
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Mercure Hotel Köln West
Mercure Hotel Köln West
Horbeller Str. 1, 50858 Köln
Room rate starting from € 112,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Tuesday, 01.07.2025

9:30 am - 5:30 pm

Wednesday, 02.07.2025

9:00 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
Booking number: 7337
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 33614
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and travelling expenses
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In the event that ChatGPT is used, please refer to OpenAI's privacy policy.

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