Training in English

Preventing and Solving Conflicts Constructively

In everyday work life but especially during times of significant changes, managers and employees need to be able to deal with tension, friction and differences which arise. In this seminar you will gain the knowledge and skills to manage the various conflict escalation levels. Going a step further, you will get to know how to prevent conflicts by being aware of certain signals or behavioural patterns and reactions, even before they occur. Moreover, the seminar will focus on how teams can overcome their differences and conflicts and improve their communication. You will develop your own positive attitude toward conflicts. This not only saves money and time, but also nerves.

Content

Achieving your goals

  • Making all parts involved aware that conflict can be regarded as a chance.
  • Model of conflict management.
  • Phases of conflict development.
  • Recognizing and assessing conflict.
  • Managing conflict.
  • Resolving conflict constructively.
  • Preventing conflict by recognizing signals and changes.

  • How effective conflict management encourages teamwork and achieving its goals.
  • Inspiring your team and colleagues to see the advantages of open and honest communication.
  • Building healthy communicative relationships through trust and competence.

Group-dynamic processes

  • Importance of group-dynamic processes when working with or in teams and groups.
  • Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.

Communicative skills

  • Strategies of ”active listening” to clarify needs.

  • Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words.

  • Giving and receiving feedback.

Working in international contexts

  • ”Ethnocentrism” as a source of conflict.
  • Increasing the intercultural competence by developing an awareness for different culturally-based parameters.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

You will be able to

  • develop your own positive attitude to conflict,
  • develop your individual communication style,
  • develop an approach to solution-oriented improvements whenever conflict occurs,
  • help your team address and overcome conflict and foster relationships within your team,
  • develop an empathetic communication style within your team,
  • increase the motivation, communication and performance of your team,
  • increase cultural awareness and skills required to lead international teams,
  • improve your ability to recognize potential conflict before it arises.

Trainer:in

Methods

This seminar follows a very experience-based and practical approach. Active participation, discussions, individual, pair- and groupwork, interactive exercises, self-reflection, trainer input, worksheets. This seminar requires a lot of participation from the participants.

Who should attend

Group leaders, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.

Open Badges - Show what you can do.

After successful completion of the event, you will receive a digital certificate from us in the form of an Open Badge. You can download this in your online learning platform and then embed and share it via social media. With Open Badges you can show online what competences you have.

Read more

Further recommendations for „Preventing and Solving Conflicts Constructively“

Seminar Reviews of „Preventing and Solving Conflicts Constructively“

4.5 of 5
by 63 reviews
Seminar content:
4.4
Content comprehensibility:
4.7
Practical relevance:
4.5
Up-to-dateness:
4.5
Seminar materials:
4.1
Trainer expertise:
4.7
Participant orientation:
4.8
Method variety:
4.5
On-site training together more
Booking number
7337
€ 1.490,- plus VAT
2 days
in 3 locations
3 Events
EN
In-person trainings
Joint online training more
Booking number
33614
€ 1.490,- plus VAT
2 days
Online
on 12.06.2023
EN
Live online events
Exclusively for your employees more
Pricing upon request
  • Customised for your needs
  • On-site or virtual for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

Transfer Coaching

Book 2 hours of individual coaching with your trainer. You will save 10% when you book transfer coaching!. More Infos

€ 390,-
excl. VAT
Booking numberIn-person: 7337Live online: 33614
Participation fee and detailed information
Please refer to the corresponding tabs for participation fees and detailed information on the live online and in-person events.
Booking number: 7337
Participation fee
€ 1.490,- excl. VAT
€ 1.773,10 incl. VAT
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Arrival via Deutsche Bahn
Train tickets to this event starting at € 49.50.
Read more
Booking number: 33614
Participation fee
€ 1.490,- excl. VAT
€ 1.773,10 incl. VAT
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Technical notes

We use various software to conduct our online events.

To the system check

Fee includes
Die angegebene Teilnahmegebühr beinhaltet
  • ein gemeinsames Mittagessen pro vollem Seminartag,
  • Pausenverpflegung und
  • umfangreiche Arbeitsunterlagen.
Die Übernachtungskosten im Hotel werden vom Teilnehmer direkt mit dem Hotel abgerechnet. Für die Hotelbuchung finden Sie in Ihrer Lernumgebung ein Reservierungsformular.

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30.-31.01.2023
Seminar in English
Hamburg
Days & Times

Monday, 30.01.2023
9:30 AM - 5:30 PM

Tuesday, 31.01.2023
9:00 AM - 4:30 PM

27.-28.04.2023
Seminar in English
Köln
Days & Times

Thursday, 27.04.2023
9:30 AM - 5:30 PM

Friday, 28.04.2023
9:00 AM - 4:30 PM

12.-13.06.2023
Seminar in English
Live online
Course

MS Teams

Days & Times

Monday, 12.06.2023
9:30 AM - 5:30 PM

Tuesday, 13.06.2023
9:00 AM - 4:30 PM

11.-12.09.2023
Seminar in English
Stuttgart
Days & Times

Monday, 11.09.2023
9:30 AM - 5:30 PM

Tuesday, 12.09.2023
9:00 AM - 4:30 PM

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Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 45,000 participants in 5,000 in-house trainings relied on the Haufe Akademie!

Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 45,000 participants in 5,000 in-house trainings relied on the Haufe Akademie!

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