Business Correspondence and Telephoning in English
How to communicate more accurately and effectively
Content
Selecting the best form of communication
- The qualities of memorable communication.
- Relational thinking about effective business communication.
- The cross-cultural dimension.
- Decisions about the most suitable form of communication to use.
The building blocks of writing and telephoning
- Achieving greater accuracy of language in speech and writing.
- Achieving greater accuracy of grammar, spelling, punctuation and word choice.
- Possible errors of German language users of English.
Writing effectively
- Communcating with the appropriate tone in business writing.
- Phrases for E-Mails, including dealing with complaints.
- Paragraphing in business writing.
- Contemporary formatting of E-Mails and business letters.
- Record keeping from a teleconference.
Telephoning skills
- Good customer service principles.
- Telephone conversation fluency and etiquette.
- Phrases for telephoning.
- Speaking more confidently on the telephone in English.
Online Learning Platform
Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.
Benefits
You will learn how to
- communicate more accurately in the working environment,
- apply a more structured approach to your use of English,
- convey your wishes and instructions appropriately,
- convince and persuade others through appropriate use of English,
- write correctly formatted E-Mails and letters,
- write with interest, enthusiasm, diplomacy and correct tone,
- develop added professionalism and confidence when using English.
Methods
Practice-oriented exercises will be combined with personal competence feedback on your contributions to telephoning and writing tasks. Task-based group and individual work, team coaching, coach input, case studies, self-reflection, audio, simulations and role-play so will be used. The methods used will help you develop your telephoning and writing skills which will ultimately provide you with a set of practical options to help you communicate effectively.
Who should attend
This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. It has been found to appeal most especially to those who are expected to show a good and reliable command of English at their workplace, but lack in practical experience. The skills and confidence gained can help participants to enhance their business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant Certificate.
Attendees comments
"The seminar was very authentic and the trainer taught in a very individual, professional way. It was fun to learn and not boring at any time."
"Sehr viele kleine, sehr hilfreiche Tipps, um sich die englische Sprache zu erschließen. Sehr guter Referent."
"I appreciated that the trainer was a native speaker, that he was flexible and ready to give advice on the individual challenging tasks of each participant."
"Good help on vocabulary and expressions you use or you don't use."
"The seminar was very professionally organised and on a high level. It was also of very good practical relevance. As the presenter is a native speaker, all given information is completely fundamental."
"High quality from beginning to end (registration process, trainer, programme materials…)."
Seminar Reviews of „Business Correspondence and Telephoning in English“
Start dates and details
Thursday, 06.07.2023
9:00 AM - 5:00 PM
Friday, 07.07.2023
8:30 AM - 4:30 PM
The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.
Thursday, 09.11.2023
9:00 AM - 5:00 PM
Friday, 10.11.2023
8:30 AM - 4:30 PM
Training is guaranteed to take placeThe stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.
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