Contents
Getting started with process digitization
- Current trends and possibilities of digitalization.
- Requirements, opportunities and risks.
- Self-check - where do you/your company currently stand?
Methods and tools
- Workflows - end-2-end process management.
- Robotic Process Automation.
- Artificial intelligence.
- Chatbots.
- Advanced Programming Interfaces (APIs).
Put it into Practice - Case Study
- End-to-end workflow & intelligent chatbot for customer inquiries.
Structured and successful implementation of digitization projects
- Idea generation and prioritization for digitization projects.
- Set up and successfully implement digitization projects.
- Methods: Scrum Basics, Design Thinking, Digital Factory.
- Change management in digitization projects.
Outlook
- Transfer to your own practice.
- New technologies on the horizon.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You will discover various opportunities and trends for optimizing processes through digitalization and automation.
- You will learn about the prerequisites for successful process digitization and get to know both the opportunities and challenges of new technologies.
- You will learn how to independently conduct an ideas workshop for digitalization and automation projects and receive a practical checklist.
- You will experience the improvement of processes through digitalization and automation based on a case study.
- You will use various tools yourself and bring a practical example back to your company.
Methods
Exercises, case studies, case studies, trainer input, exchange
Recommended for
process managers and process employees, process experts, project managers, executives, decision makers, project employees with an interest in or initial experience in digitalization and automation projects.
Further recommendations for "Practical workshop: Experience process digitization!"
Seminar evaluation for "Practical workshop: Experience process digitization!"







Start dates and details
Tuesday, 04.11.2025
09:00 am - 5:00 pm
Wednesday, 05.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 16.04.2026
09:00 am - 5:00 pm
Friday, 17.04.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.