Quality management in practice

Quality management basics

• Making "quality" measurable for evaluating products or services and keeping an eye on it.
• The importance of quality in your working environment.
• Analyze the context of the company and interested parties.
• Risk and opportunity-based thinking and action 
• The relationship between quality management and other management systems (environment, energy, occupational safety, information security, sustainability) and with other management disciplines. 

Approaches in quality management and ISO 9001:2015 

• Approaches and philosophies in quality management.
• Principles of quality management in your company. 
• Requirements for process-oriented management systems in ISO 9001:2015 and (agile) process management 
• Benefits of the ISO 9000ff. family of standards in the implementation of quality management. 
• Regulatory requirements for certification. 
• Customized design of standards content for your company. 
• Processing of case studies from your everyday practice. 
• Requirements that go beyond ISO 9001 in and for quality management. 

Maintaining and further developing quality management 

• Continuous improvement process.
• Problem solving and root cause analysis.
• Quality management and legal certainty.
• Quality management and data privacy.
• Quality management and sustainability. 
• Risk management using the example of FMEA. 
• Planning and implementation of (internal) audits. 
• Prerequisites for the successful introduction or relaunch of a QM system.