Organization in facility management

Basics, organization of facility management services

• Tasks in real estate/facility management (FM).
• Organizational requirements of FM, requirements from operator responsibility, profitability/efficiency requirements.
• Organizational principles.
• Coordinate services.

The property-specific operator concept

• Objectives, contents and structure of an operator concept.
• Identify services to be provided in the property.
• Organization and processes for property operations.
• Personnel concept and personnel requirements.
• Communication concept, meeting structure and reporting.
• Documentation and data management.
• IT systems for building operations.
• Control concept for facility services.
• Concepts for the operational provision of services (e.g. cleaning, logistics, catering, security concept, emergency concept).
• Alternative maintenance strategies.
• Awarding of external services.
• Object-specific implementation of operator responsibility.
• Building Information Modeling (BIM).

Company-wide organization of FM as part of real estate management

• Identification of the services to be provided in the real estate sector.
• Development of an operating strategy.
• Strategic make-or-buy decisions.
• Company-wide implementation of operator responsibility.
• Risk management in FM.
• Alternative FM organization models.

Start-up and implementation

• Management of the implementation project.
• Build up resources and structures.
• Plan standard services.
• Takeover and handover, instruction, acceptance.
• Build up documentation.
• Ensure quality and performance.