Organization in facility management

An operating concept systematically describes how facility management services for a property or building stock are to be organized, managed, and provided. It also clarifies objectives, responsibilities, and processes and is essential for ensuring that building operations are efficient, economical, and legally compliant.

You will systematically learn what content an operating concept needs, how to identify property-specific services, and how to describe them in a structured manner. This includes objectives, service profiles, internal and external services, and requirements for quality and control.

Because the decision to perform services in-house or outsource them has a decisive impact on the costs, controllability, and quality of facility services. The training course presents criteria and procedures for making an informed decision and developing suitable control models.

You will receive practical advice on how to define services, determine performance indicators and control instruments, and establish communication and quality processes to ensure that external services are provided reliably and efficiently.

The training you how to define the structural and procedural organization of FM in your company or property, clearly establish responsibilities, and partners structure interfaces between departments and with external partners .

You will learn to incorporate economic and efficiency requirements into the development of your operating concept, determine relevant criteria, and develop concepts that are both cost-effective and efficient.

With conceptual knowledge, you can more clearly map the expectations of owners, users clients, better plan, manage, and coordinate services, and avoid friction losses and misunderstandings later on in operation.

You will learn systematic approaches for analyzing and classifying relevant facility services based on object requirements and mapping them in your operating concept so that no relevant activities are overlooked.

Many practical examples show how operating concepts were developed, what challenges arose in the process, and how solutions were implemented. This allows you to apply methods directly to your professional situations.

After the training , you training able to revise existing operating concepts, create new concepts for different types of properties, and service providers improve collaboration with internal teams and external service providers .