training
This training is held in German.
In business process management, we are constantly looking for ways to improve. Clear objectives and reliable data are essential to determine whether a measure has increased the performance of a process. It is also important for ongoing processes to define and regularly monitor key performance indicators in order to continuously increase efficiency and effectiveness. In this training course, you will learn which KPIs are suitable for your process controlling and how to integrate controlling into your business process management in order to achieve continuous improvements.
Contents
Control processes correctly
- Tasks of process controlling.
- Establish process controlling.
Process goals
- What are process goals for?
- Derive process objectives from the corporate strategy.
- Maturity models: Where do we currently stand?
- Develop your own target system.
The right key figures
- The most important key figures at a glance.
- The right key figures for your processes.
- Measuring and interpreting key figures.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Relevance of process controlling: You understand the importance of process controlling and can communicate the added value of such controlling to participants and stakeholders.
- Developing a target system: You will learn how to derive suitable process targets from the corporate strategy and develop your own target system to measure the performance of your processes.
- Key figure competence: You will know the most important key figures for processes and be able to name and determine the appropriate key figures for your processes.
- Communicating the added value of process controlling: You understand the importance of process controlling and can communicate the added value of such controlling to participants and stakeholders.
Methods
Input, exchange and discussion, practical exercises and case studies.
Recommended for
Process managers and process owners, specialists and managers with process responsibility, project managers, (internal) process consultants, process analysts and controllers as well as quality managers.
Seminar evaluation for "Key figure-based process control"
4.5 from 5
with 27 ratings
training content:
4.3
Content comprehensibility:
4.7
Practical relevance:
4.3
Trainer expertise:
4.6
Participant orientation:
4.8
Method variety:
4.5
Joint online training
Start dates and details
01.12.2025
Live-Online
Booking number:
34075
€ 1.090,- plus VAT.
€ 1.297,10 incl. VAT.
Course
zoom
Days & Times
2 days of 6 hours each
Limited number of participants
Monday, 01.12.2025
09:00 am - 3:00 pm
Tuesday, 02.12.2025
09:00 am - 3:00 pm
22.04.2026
Live-Online
Booking number:
34075
€ 1.090,- plus VAT.
€ 1.297,10 incl. VAT.
Course
zoom
Days & Times
2 days of 6 hours each
Limited number of participants
Wednesday, 22.04.2026
09:00 am - 3:00 pm
Thursday, 23.04.2026
09:00 am - 3:00 pm
06.07.2026
Live-Online
Booking number:
34075
€ 1.090,- plus VAT.
€ 1.297,10 incl. VAT.
Course
zoom
Days & Times
2 days of 6 hours each
Limited number of participants
Monday, 06.07.2026
09:00 am - 3:00 pm
Tuesday, 07.07.2026
09:00 am - 3:00 pm
The next booking ensures this course will take place
Booking number:
34075
€ 1.090,- plus VAT.
€ 1.297,10 incl. VAT.
Details
2 days of 6 hours each
Limited number of participants
Booking number:
34075
€ 1.090,- plus VAT.
€ 1.297,10 incl. VAT.
Details
2 days of 6 hours each
Limited number of participants
No suitable date?
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