Successfully carry out IT user training

The "Matter-Time Trap"

• Which inner attitude and self-image are conducive to learning.
• The importance of knowing the target group.
• How to determine learning objectives and content.
• How you should structure your expertise.
• How to create a guideline and when to deviate from it.

How do I handle difficult situations?

• How to deal with it in a constructive and structured way.
• How to make the best of heterogeneous group compositions.
• How you can break down barriers to learning.

 "More tickets will be drawn later"

• How attendees teaching methods can help you and your attendees .
• The importance of illustrative models for complex "invisible" topics in IT training.
• How to communicate complicated issues step by step.
• How to empower your attendees of putting what they've learned into practice.

 "I have to explain this!"

• How to use interactive methods to introduce work on the system and promote understanding.
• How you can make exercises more exciting and attractive for attendees .
• How you can positively influence the learning atmosphere by using different media and materials.
• How revision can be fun.