Communication for business partners in controlling

The role as a business partner

• Situation.
• position.
• Role (driver, motivator, sparring partner for management, internal consultant).
• Self-image & external image.
• Requirements.
• Behavior in business.
• My tasks.

Psychological basics

• Emotional intelligence.
• Empathy, diplomacy.
• Trust, credibility.
• The art of criticism.
• Intrinsic motivation.
• Me and my self-confidence.

Networking and maintaining contacts

• Cross-divisional cooperation and communication.
• Special features of cooperation with other specialist areas.
• Cooperation.
• Using assertiveness correctly.

Communication in all its forms and facets

• Communication despite lack of time.
• Synchronous & asynchronous communication: When do I use what?
• In writing: From the e-mail to the decision paper.
• Verbal: 4-eye conversations, meetings.
• Conversation techniques - monologue & dialog, asking instead of telling.
• Non-verbal communication: appearance, body language.
• Convince with voice leading.

Effective meetings - face-to-face or online

• Success lies in the preparation.
• Manage meetings effectively.
• Special features of online meetings.

Special challenges

• Collaboration in the transformation.
• Behavior in change and decision-making processes.
• Difficult conversational situations.
• Resistance, misunderstandings.
• Cooperation and communication during the crisis.