Argumentation training for controllers

The situation

• Requirements today - communication in everyday life.
• Convincing and arguing - how, where and when?
• controllers between the stools.
• Special features in the company, in the department, in the project.
• Expectations of controllers.

Update on the basics of communication

• Communicate in a recipient-oriented way.
• The four sides of a message.
• Active listening as the key to successful argumentation.

Emotional intelligence - getting a grip on your feelings

• How do I feel in the respective situation?
• How do I express my feelings?
• How do I deal with the feelings of others?
• Don't lose your temper and control.
• Success through empathy.

Successfully arguing and convincing

• When do I have to argue?
• What does it mean for controlling?
• A structured approach - but how?
• A holistic view instead of looking through your own glasses.
• My goal - my position.
• What do my contacts expect?
• Where is the common denominator?
• The eight basic motives for action.
• Arguing in the role of partner or service provider.
• Actively represent the interests of the Controlling division.
• Bad news for the management.
• Convince instead of persuade - verbally and in writing.
• My must, should and can criteria.
• Hard and soft arguments.
• Persistence and the consequences.
• Enforce - compromise - cooperate.

Using the voice effectively

• What effect does our voice have?
• How can I convince well?
• Speak with conviction.
• Voice sets the mood.
• Voice betrays our mood.
• Strengthening the power of the voice through modulation.
• Voice changes during stress.
• Success with the right use of voice.
• Practical exercises.

Negotiation technique and strategy

• Win-win strategy.
• Strategy for dealing with difficult contacts.
• Negotiating - similarities and differences.
• The most important negotiation techniques.
• Checklist for preparation.
• Strategy - ace up your sleeve.