The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
(Until approx. 6 weeks after the training): Learning impulses on psycho-logic for controllers to repeat, consolidate and deepen what has been learned.
(6 weeks after the face-to-face seminar): During the webinar, the topics covered are revisited and reflected upon.
Individual supplementary topics are also covered in greater depth and points for which there was no time in the face-to-face seminar are dealt with.
It provides space for participants to share their initial experiences and clarify further questions.
You will receive further tips from your speaker.
Contents
The controllers
- Role of controllers in the company.
- Expectations and requirements for controllers.
- How do your values and attitudes affect colleagues?
- From "inspectors" to sought-after business partners.
Conversation management for controllers
- Special requirements forcontrollers".
- Communicate without creating negative tensions.
- Prepare properly: from the goal to the agenda to the wording.
- Preparation and analysis of conversations.
- Communication models that help to conduct targeted conversations.
- Monologue vs. dialog - when do I use what?
- What goes wrong in practice? Disruptions and blockages.
- Stay authentic in your communication style.
- Giving and receiving feedback.
- Analyze conversations, record results, implement learning steps.
Psychology of personality
- What different personalities are we confronted with?
- How do the different types behave?
- Are there difficult people?
- Solutions for dealing with the types.
Dealing with conflicts and resistance
- Special features of conflicts in controlling.
- Positive & negative impact of conflicts.
- Explore your own "conflict landscape".
- Understanding conflicts with their subjective content.
- Communication in the field of conflicting expectations.
- Dealing with resistance and difficult contacts.
Cooperation with other divisions
- How are the Employees doing in contact with the: controller?
- Optimize collaboration with Employees from other departments.
- Involve and convince colleagues .
Learning environment
Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.
Your benefit
- You reflect on and optimize your role as controller.
- You will develop strategies for dealing with difficult Employees and colleagues in order to tackle critical issues in a solution-oriented manner.
- You will learn how to conduct targeted and successful conversations.
- You will expand your communication skills and practise mastering conflict conversations with confidence.
- You benefit from a systematic, constructive exchange of experience with other controllers.
- You improve your self-awareness of your own type and how you deal with conflicts.
- You will deepen your awareness of different types and how to deal with them.
Methods
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
Recommended for
controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills
Further recommendations for "Psycho-logic for controllers"
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
(until approx. 6 weeks after the training) on psycho-logic for controllers to repeat, consolidate and deepen what you have learned.
(6 weeks after the training): During the webinar, the topics covered are revisited and reflected upon.
Individual supplementary topics are also covered in greater depth and points for which there was no time in the training are dealt with.
It provides space for initial experience reports from participants and clarification of further questions.
You will receive further tips from your trainer.
Contents
The controllers
- Role of controllers in the company.
- Expectations and requirements for controllers.
- How do your values and attitudes affect colleagues?
- From "inspectors" to sought-after business partners.
Conversation management for controllers
- Special requirements forcontrollers".
- Communicate without creating negative tensions.
- Prepare properly: from the goal to the agenda to the wording.
- Preparation and analysis of conversations.
- Communication models that help to conduct targeted conversations.
- Monologue vs. dialog - when do I use what?
- What goes wrong in practice? Disruptions and blockages.
- Stay authentic in your communication style.
- Giving and receiving feedback.
- Analyze conversations, record results, implement learning steps.
Psychology of personality
- What different personalities are we confronted with?
- How do the different types behave?
- Are there difficult people?
- Solutions for dealing with the types.
Dealing with conflicts and resistance
- Special features of conflicts in controlling.
- Positive & negative impact of conflicts.
- Explore your own "conflict landscape".
- Understanding conflicts with their subjective content.
- Communication in the field of conflicting expectations.
- Dealing with resistance and difficult contacts.
Cooperation with other divisions
- How are the Employees doing in contact with the: controller?
- Optimize collaboration with Employees from other departments.
- Involve and convince colleagues .
Learning environment
Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.
Your benefit
- You reflect on and optimize your role as controller.
- You will develop strategies for dealing with difficult Employees and colleagues in order to tackle critical issues in a solution-oriented manner.
- You will learn how to conduct targeted and successful conversations.
- You will expand your communication skills and practise mastering conflict conversations with confidence.
- You benefit from a systematic, constructive exchange of experience with other controllers.
- You improve your self-awareness of your own type and how you deal with conflicts.
- You will deepen your awareness of different types and how to deal with them.
Methods
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
Recommended for
controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills
Further recommendations for "Psycho-logic for controllers"
Attendees comments
"Very professional course instructor with an incredibly good ability to transfer knowledge. The discussion problems in controlling were demonstrated very transparently using role plays. The participants were able to exchange ideas very well in group work. This took place in a lively alternation with frontal teaching."

"Mr. Botthoff included practical examples and also addressed individual 'problems' during the presentation. He does this really well and provides good tools. He is great at imparting knowledge and is lively, personable and full of energy."

"I enjoyed learning how to behave in certain situations/conflicts (including those in which I don't feel 100% comfortable) and how to maintain my professionalism. But also learning what you have to/can/should pay attention to through body language and emotional intelligence."

"I liked the introduction! It didn't start with a traditional round of introductions, but introduced the topic. Super organized, super trainer, super service on site and great care."

"I liked the many varied methods. The training exceeded my expectations."

"I particularly liked the engaging manner of the lecturer Mr. Botthof."

"The practical examples, the helpful topics and the trainer are to be recommended."

"Everything was perfect, great lecturers, good organization and a pleasant learning environment. I am completely satisfied."

"The speaker is great and the training is exciting."


Seminar evaluation for "Psycho-logic for controllers"







30541
Start dates and details












