Blended learning

Psycho-logic for controllers

Target-oriented communication and conflict management

This blended learning is held in German.
The special situation of many controllers, "sitting between two stools", represents a major personal challenge. Dealing with different personalities is very important. We have to get along with everyone! In this training course, you will learn how to communicate in a recipient-oriented way and use targeted techniques to resolve conflicts constructively. This will open up new ways for you and your contacts to work together in an objective and appreciative manner.
Module 1: E-Learning
Kick-Off Video: Getting to know the speaker, content and program
Module 2: Classroom seminar
2 days
Psycho-logic for controllers
Psycho-logic for controllers

The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.

Module 3: Learning impulses
Digital learning impulses
Digital learning impulses

(Until approx. 6 weeks after the training): Learning impulses on psycho-logic for controllers to repeat, consolidate and deepen what has been learned.

Module 4: Webinar
approx. 60 min
Deepening and reflection on individual topics
Deepening and reflection on individual topics

(6 weeks after the face-to-face seminar): During the webinar, the topics covered are revisited and reflected upon.
Individual supplementary topics are also covered in greater depth and points for which there was no time in the face-to-face seminar are dealt with.
It provides space for participants to share their initial experiences and clarify further questions.
You will receive further tips from your speaker.

Contents

The controllers

  • Role of controllers in the company.
  • Expectations and requirements for controllers.
  • How do your values and attitudes affect colleagues?
  • From "inspectors" to sought-after business partners.

Conversation management for controllers

  • Special requirements forcontrollers".
  • Communicate without creating negative tensions.
  • Prepare properly: from the goal to the agenda to the wording.
  • Preparation and analysis of conversations.
  • Communication models that help to conduct targeted conversations.
  • Monologue vs. dialog - when do I use what?
  • What goes wrong in practice? Disruptions and blockages.
  • Stay authentic in your communication style.
  • Giving and receiving feedback.
  • Analyze conversations, record results, implement learning steps.

Psychology of personality

  • What different personalities are we confronted with?
  • How do the different types behave?
  • Are there difficult people?
  • Solutions for dealing with the types.

Dealing with conflicts and resistance

  • Special features of conflicts in controlling.
  • Positive & negative impact of conflicts.
  • Explore your own "conflict landscape".
  • Understanding conflicts with their subjective content.
  • Communication in the field of conflicting expectations.
  • Dealing with resistance and difficult contacts.

Cooperation with other divisions

  • How are the Employees doing in contact with the: controller?
  • Optimize collaboration with Employees from other departments.
  • Involve and convince colleagues .

Learning environment

Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.

Your benefit

  • You reflect on and optimize your role as controller.
  • You will develop strategies for dealing with difficult Employees and colleagues in order to tackle critical issues in a solution-oriented manner.
  • You will learn how to conduct targeted and successful conversations.
  • You will expand your communication skills and practise mastering conflict conversations with confidence.
  • You benefit from a systematic, constructive exchange of experience with other controllers.
  • You improve your self-awareness of your own type and how you deal with conflicts.
  • You will deepen your awareness of different types and how to deal with them.

Methods

The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.

Recommended for

controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Psycho-logic for controllers"

Module 1: E-Learning
Kick-off video: Getting to know the speaker, content and program
Module 2: training training
2 days
Psycho-logic for controllers
Psycho-logic for controllers

The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.

Module 3: Learning impulses
Digital learning impulses
Digital learning impulses

(until approx. 6 weeks after the training) on psycho-logic for controllers to repeat, consolidate and deepen what you have learned.

Module 4: Webinar
approx. 60 min
Deepening and reflection on individual topics
Deepening and reflection on individual topics

(6 weeks after the training): During the webinar, the topics covered are revisited and reflected upon.
Individual supplementary topics are also covered in greater depth and points for which there was no time in the training are dealt with.
It provides space for initial experience reports from participants and clarification of further questions.
You will receive further tips from your trainer.

Contents

The controllers

  • Role of controllers in the company.
  • Expectations and requirements for controllers.
  • How do your values and attitudes affect colleagues?
  • From "inspectors" to sought-after business partners.

Conversation management for controllers

  • Special requirements forcontrollers".
  • Communicate without creating negative tensions.
  • Prepare properly: from the goal to the agenda to the wording.
  • Preparation and analysis of conversations.
  • Communication models that help to conduct targeted conversations.
  • Monologue vs. dialog - when do I use what?
  • What goes wrong in practice? Disruptions and blockages.
  • Stay authentic in your communication style.
  • Giving and receiving feedback.
  • Analyze conversations, record results, implement learning steps.

Psychology of personality

  • What different personalities are we confronted with?
  • How do the different types behave?
  • Are there difficult people?
  • Solutions for dealing with the types.

Dealing with conflicts and resistance

  • Special features of conflicts in controlling.
  • Positive & negative impact of conflicts.
  • Explore your own "conflict landscape".
  • Understanding conflicts with their subjective content.
  • Communication in the field of conflicting expectations.
  • Dealing with resistance and difficult contacts.

Cooperation with other divisions

  • How are the Employees doing in contact with the: controller?
  • Optimize collaboration with Employees from other departments.
  • Involve and convince colleagues .

Learning environment

Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.

Your benefit

  • You reflect on and optimize your role as controller.
  • You will develop strategies for dealing with difficult Employees and colleagues in order to tackle critical issues in a solution-oriented manner.
  • You will learn how to conduct targeted and successful conversations.
  • You will expand your communication skills and practise mastering conflict conversations with confidence.
  • You benefit from a systematic, constructive exchange of experience with other controllers.
  • You improve your self-awareness of your own type and how you deal with conflicts.
  • You will deepen your awareness of different types and how to deal with them.

Methods

The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.

Recommended for

controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Psycho-logic for controllers"

Attendees comments

"Very professional course instructor with an incredibly good ability to transfer knowledge. The discussion problems in controlling were demonstrated very transparently using role plays. The participants were able to exchange ideas very well in group work. This took place in a lively alternation with frontal teaching."

Christine Guggemos
District Office Ostallgäu

"Mr. Botthoff included practical examples and also addressed individual 'problems' during the presentation. He does this really well and provides good tools. He is great at imparting knowledge and is lively, personable and full of energy."

Esin Yalcinkaya
Netzgesellschaft Düsseldorf AG

"I enjoyed learning how to behave in certain situations/conflicts (including those in which I don't feel 100% comfortable) and how to maintain my professionalism. But also learning what you have to/can/should pay attention to through body language and emotional intelligence."

Selina Mehringer
FLACHGLAS Wernberg GmbH

"I liked the introduction! It didn't start with a traditional round of introductions, but introduced the topic. Super organized, super trainer, super service on site and great care."

Cathleen Rossow
ImmobilienScout24

"I liked the many varied methods. The training exceeded my expectations."

Chelsey Stein
Rz-Corporate Service

"I particularly liked the engaging manner of the lecturer Mr. Botthof."

Bärbel Oberländer
EUCHNER GmbH + Co KG

"The practical examples, the helpful topics and the trainer are to be recommended."

Mathias Flintrop
EXMOX

"Everything was perfect, great lecturers, good organization and a pleasant learning environment. I am completely satisfied."

Marina Severit
GDA mbH

"The speaker is great and the training is exciting."

Isabell Michelberger
Volkswohnung GmbH
"Top organization and I enjoyed the exchange."
Johannes Fabry
INERATEC GmbH

Seminar evaluation for "Psycho-logic for controllers"

4.6 from 5
with 443 reviews
training content:
4.4
Content comprehensibility:
4.8
Practical relevance:
4.5
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.6
View into the product

Here you can get impressions of the training as well as information about the training topic.

On-site training together
Booking number
30541
€ 1.490,- plus VAT
2 days
in 5 locations
5 Events
German
In-person trainings
Joint online training
Booking number
33678
€ 1.490,- plus VAT
2 days
Online
3 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
07.07.2025
Live online
Booking number: 33678
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
training training
Psycho-logic for controllers
Date
07.-08.07.2025
Course
zoom
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
18.08.2025
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
28.08.2025
Hamburg
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Venue
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Amsinckstraße 53, 20097 Hamburg
Room rate: € 132,97 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
Classroom seminar
Psycho-logic for controllers
Date
28.-29.08.2025
Venue
Mercure Hotel Hamburg City
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
13.10.2025
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
09.10.2025
Stuttgart
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Venue
Holiday Inn
Holiday Inn
Mittlerer Pfad 25-27, 70499 Stuttgart
Room rate: € 128,31 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
Classroom seminar
Psycho-logic for controllers
Date
09.-10.10.2025
Venue
Holiday Inn
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
13.11.2025
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
19.01.2026
Live online
Booking number: 33678
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
training training
Psycho-logic for controllers
Date
19.-20.01.2026
Course
zoom
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
02.03.2026
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
12.03.2026
Berlin
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Venue
relexa Hotel Stuttgarter Hof
relexa Hotel Stuttgarter Hof
Anhalter Straße 8-9, 10963 Berlin
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
Classroom seminar
Psycho-logic for controllers
Date
12.-13.03.2026
Venue
relexa Hotel Stuttgarter Hof
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
22.04.2026
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
07.05.2026
Cologne
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Venue
Maternushaus Köln
Maternus House Cologne
Kardinal-Frings-Straße 1-3, 50668 Cologne
Room rate: € 79,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
Classroom seminar
Psycho-logic for controllers
Date
07.-08.05.2026
Venue
Maternushaus Köln
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
15.06.2026
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
13.07.2026
Live online
Booking number: 33678
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
training training
Psycho-logic for controllers
Date
13.-14.07.2026
Course
zoom
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
24.08.2026
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
24.08.2026
Frankfurt a. M.
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Venue
Novotel Frankfurt City
Novotel Frankfurt City
Lise-Meitner-Straße 2, 60486 Frankfurt a. M.
Room rate: € 109,43 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Modules
2 days
Limited number of participants
Classroom seminar
Psycho-logic for controllers
Date
24.-25.08.2026
Venue
Novotel Frankfurt City
Schedule
1st - 2nd day: 09:00 am - approx. 5:00 pm
Webinar
Deepening and reflection on individual topics
Date
05.10.2026
Course
zoom
Schedule
Start 17:30, end approx. 18:30
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 30541
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Limited number of participants
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Booking number: 33678
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Limited number of participants
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and traveling expenses
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