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This e-learning is held in English and German.
Do you tend to avoid conflicts or do you even see them as an opportunity? If you know how conflicts arise and develop, you can act confidently and professionally in an emergency. Would you like to expand your repertoire of solutions beyond compromise? Then this eLearning is just right for you! In 20 learning modules, we get to the bottom of frequently asked questions about conflicts. Videos, technical input, exercises and expert impulses with practical tips will help you to put what you have learned into practice. And if things go wrong, you can use the tools in our emergency kit to provide first aid.
Learning objectives
- They know how conflicts arise and develop and can therefore view conflicts in a more differentiated way.
- You will understand the importance of thought and behavior patterns in the development and management of conflicts and will be able to reflect on and change your own behavior.
- You know how to defuse conflicts through your communication and can better understand the other side.
- You will know specific steps for constructive conflict resolution and can use your "toolbox" to develop new ideas for dealing with conflicts yourself.
- They are aware of the risks and opportunities of conflicts and can deal with conflict-prone situations more confidently and professionally.
Methods
- 20 learning modules based on specific questions on the topic of conflict
- Short learning content for targeted processing of individual aspects
- Videos with conflict and solution scenes, expert input and transfer impulses
Recommended for
Specialists and managers who want to improve their conflict management skills and need specific assistance in an acute conflict. No prior knowledge is required for this e-learning course.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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79111 Freiburg
Munzinger Str. 9
79111 Freiburg
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