Mastering difficult situations in moderations

The content is based on the needs and wishes of the participants. Typical topics may include

Moderator:in

• You are being attacked.
• Your competence is being questioned.
• You don't know what to do.
• You are not allowed to pass on information.
• Conflicts in the dual role of party and moderator:in.
• Self-management in difficult situations - staying calm, clear and able to act.

Group dynamics

• The group is passive, wait-and-see, unmotivated, dismissive or resistant.
• Individuals dominate the discussion.
• There are fixed factions that cooperate little.
• Hierarchical differences paralyze the exchange.
• Personal animosities between individuals interfere with the factual discussion.
• The climate tends to be aggressive, paralyzed or not transparent to you.

Dealing with different personalities

• Talkative, naysayers or constant complainers.
• Quiet, anxious or very committed people.
• Detail lovers, experts or aggressive people.
• Tall animals, vain or theme hoppers.

Communication

• Dealing with unfair posts and attacks.
• Reactions to derogatory body language signals.
• Recognize and limit manipulative behavior.
• Defuse conflicts between participants.
• Professional handling of emotional contributions.

Topic processing

• Topic is unclear or completely different than planned.
• Discussions digress.
• Topic is more complex than expected.
• Time is not enough.
• No solution in sight.

Intervention techniques

• Clarify content correctly.
• Communicate the methodical procedure clearly and bindingly.
• Mediating between positions and participants.
• Defuse and objectify conflicts.
• Set boundaries effectively.
• Develop a face-saving and effective intervention style.
• Humor as a tension-relieving instrument.