Mastering difficult situations in moderations

Act professionally, confidently and competently as a moderator

This training is held in German.
Even with a good concept and methodological know-how, moderating meetings and workshops can often lead to difficult situations that can push moderators to their limits. In this training, you will learn how to act professionally in such situations and present yourself confidently and confidently as a moderator.

Contents

High practical component with simulations and role plays!

The content is based on the needs and wishes of the participants. Typical topics may include

Moderator:in

  • You are being attacked.
  • Their competence is called into question.
  • They don't know what to do.
  • You are not allowed to pass on information.
  • Conflicts in the dual role of party and moderator:in.
  • Self-management in difficult situations - staying calm, clear and able to act.

Group dynamics

  • The group is passive, wait-and-see, unmotivated, dismissive or resistant.
  • Individuals dominate the discussion.
  • There are fixed factions that cooperate little.
  • Hierarchical differences paralyze the exchange.
  • Personal animosities between individuals interfere with the factual discussion.
  • The climate tends to be aggressive, paralyzed or not transparent for you.

Dealing with different personalities

  • Talkative, naysayers or constant complainers.
  • Quiet, anxious or extremely committed people.
  • Detail lovers, experts or aggressive people.
  • Tall animals, vain or theme hoppers.

Communication

  • Dealing with unfair posts and attacks.
  • Reactions to derogatory body language signals.
  • Recognize and limit manipulative behavior.
  • Defuse conflicts between participants.
  • Professional handling of emotional contributions.

Topic processing

  • Topic is unclear or completely different than planned.
  • Discussions digress.
  • Topic is more complex than expected.
  • Time is not enough.
  • No solution in sight.

Intervention techniques

  • Clarify content correctly.
  • Communicate the methodical procedure clearly and bindingly.
  • Mediating between positions and participants.
  • Defuse and objectify conflicts.
  • Set boundaries effectively.
  • Develop a face-saving and effective intervention style.
  • Humor as a tension-relieving instrument.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

  • You will intensively train your ability to deal with spontaneous situations in moderation and to react professionally and appropriately.
  • You will learn techniques to remain calm, clear and able to act, even if the situation or environment is problematic and conflict-laden.
  • You will expand your repertoire of linguistic and methodical forms of intervention.
  • You develop your personal intervention style.

Methods

Varied mix of short theoretical inputs, practical exercises, simulations/role plays, moderation sequences and professional feedback to improve individual competence.

Recommended for

Specialists and managers (lower to middle level) and all those who moderate meetings, workshops, events or conferences and already have basic knowledge of conception and moderation methods and want to train and improve their intervention skills in this training .

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Mastering difficult situations in moderations"

Attendees comments

"I particularly enjoyed the practical exercises with the group."

Annika Bühls
ZVEI e.V.

"I particularly liked the way the trainer conveyed content and examples, her great expertise and the good mix of impulses, examples and personal experimentation."

Luisa Beneke
Freiburg Institute

"I can recommend the training because of the great group size and very competent trainer."

Julia Orowitsch
csi entwicklungstechnik GmbH

"I particularly liked the trainer's friendly and motivating manner."

Susanne Costede
Arte GEIE

"Practice-oriented examples, many solutions, nice group, competent lecturer."

Magdalena Blümel
Landesbetrieb Information und Technik NRW

Seminar evaluation for "Mastering difficult situations in moderation"

4.7 from 5
with 253 reviews
training content:
4.4
Content comprehensibility:
4.8
Practical relevance:
4.7
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.6
On-site training together
Booking number
3222
€ 1.590,- plus VAT
2 days
in 13 locations
13 Events
German
In-person trainings
Joint online training
Booking number
32078
€ 1.590,- plus VAT
2 days
Online
5 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
23.06.2025
Cologne
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Best Western Plus Hotel Köln City
Best Western Plus Hotel Cologne City
Innere Kanalstraße 15, 50823 Cologne
Room rate: € 133,81 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 23.06.2025

09:00 am - 5:30 pm

Tuesday, 24.06.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
17.07.2025
Hamburg
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Novotel Hamburg Alster
Novotel Hamburg Alster
Lübecker Straße 3, 22087 Hamburg
Room rate: € 136,70 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 17.07.2025

09:00 am - 5:30 pm

Friday, 18.07.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
28.08.2025
Live-Online
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 28.08.2025

09:00 am - 4:30 pm

Friday, 29.08.2025

09:00 am - 4:30 pm

08.09.2025
Stuttgart
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Parkhotel Messe-Airport
Parkhotel Messe-Airport
Filderbahnstrasse 2, 70771 Stuttgart
Room rate: € 140,22 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 08.09.2025

09:00 am - 5:30 pm

Tuesday, 09.09.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
06.10.2025
Frankfurt a. M.
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
relexa hotel Frankfurt/Main
relexa hotel Frankfurt/Main
Mertonviertel / Lurgiallee 2, 60439 Frankfurt a. M.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 06.10.2025

09:00 am - 5:30 pm

Tuesday, 07.10.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
03.11.2025
Düsseldorf
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Novotel City West
Novotel City West
Niederkasseler Lohweg 179, 40547 Düsseldorf
Room rate: € 118,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 03.11.2025

09:00 am - 5:30 pm

Tuesday, 04.11.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
13.11.2025
Live-Online
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 13.11.2025

09:00 am - 4:30 pm

Friday, 14.11.2025

09:00 am - 4:30 pm

24.11.2025
Schoenefeld
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Intercity Hotel Airport Area North
Intercity Hotel Airport Area North
Am Seegraben 2, 12529 Schönefeld
Room rate: € 91,67 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 24.11.2025

09:00 am - 5:30 pm

Tuesday, 25.11.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
10.12.2025
Munich
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Holiday Inn Leuchtenbergring München
Holiday Inn Leuchtenbergring Munich
Leuchtenbergring 20, 81677 Munich
Room rate: € 135,80 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 10.12.2025

09:00 am - 5:30 pm

Thursday, 11.12.2025

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
19.01.2026
Hamburg
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Leonardo Hotel Hamburg City Nord
Leonardo Hotel Hamburg City Nord
Mexikoring 1, 22297 Hamburg
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 19.01.2026

09:00 am - 5:30 pm

Tuesday, 20.01.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
09.02.2026
Live-Online
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 09.02.2026

09:00 am - 4:30 pm

Tuesday, 10.02.2026

09:00 am - 4:30 pm

12.03.2026
Frankfurt a. M./Sulzbach (Taunus)
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Dorint Main Taunus Zentrum
Dorint Main Taunus Center
Am Main Taunus Zentrum 1, 65843 Frankfurt a. M./Sulzbach (Taunus)
Room rate: € 119,71 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 12.03.2026

09:00 am - 5:30 pm

Friday, 13.03.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
20.04.2026
Düsseldorf
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Derag Livinghotel
Derag Livinghotel
Kirchfeldstraße 59-61, 40217 Düsseldorf
Room rate: € 119,15 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 20.04.2026

09:00 am - 5:30 pm

Tuesday, 21.04.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
08.06.2026
Berlin
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Hotel am Borsigturm
Hotel am Borsigturm
Am Borsigturm 1, 13507 Berlin
Room rate: € 125,64 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 08.06.2026

09:00 am - 5:30 pm

Tuesday, 09.06.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
22.06.2026
Live-Online
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 22.06.2026

09:00 am - 4:30 pm

Tuesday, 23.06.2026

09:00 am - 4:30 pm

06.07.2026
Stuttgart
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Vienna House Easy by Wyndham Stuttgart
Hauptstr. 26, 70563 Stuttgart
Room rate: € 117,10 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 06.07.2026

09:00 am - 5:30 pm

Tuesday, 07.07.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
03.09.2026
Hamburg
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Holiday Inn Hamburg - City Nord
Holiday Inn Hamburg - City Nord
Kapstadring 2A, 22297 Hamburg
Room rate: € 123,82 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 03.09.2026

09:00 am - 5:30 pm

Friday, 04.09.2026

08:30 am - 4:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
07.09.2026
Live-Online
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 07.09.2026

09:00 am - 4:30 pm

Tuesday, 08.09.2026

09:00 am - 4:30 pm

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
Booking number: 3222
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Booking number: 32078
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and traveling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

About us – The Haufe Akademie

Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.

Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.

A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.

Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.

2,500+ further training
600,000+ apprentices per year
Over 95% positive reviews
2,500 trainers and coaches
17,500+ training courses held per year
Call us or send an email

Do you have any questions?

We are there for you Mon - Fri 8 a.m. - 5:00 p.m.

Stephanie Göpfert

Head of Customer Service

*Mandatory fields
FAQs

Questions & Answers

In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.