Contents
The content is based on the needs and wishes of the participants. Typical topics may include
Moderator:in
- You are being attacked.
- Their competence is called into question.
- They don't know what to do.
- You are not allowed to pass on information.
- Conflicts in the dual role of party and moderator:in.
- Self-management in difficult situations - staying calm, clear and able to act.
Group dynamics
- The group is passive, wait-and-see, unmotivated, dismissive or resistant.
- Individuals dominate the discussion.
- There are fixed factions that cooperate little.
- Hierarchical differences paralyze the exchange.
- Personal animosities between individuals interfere with the factual discussion.
- The climate tends to be aggressive, paralyzed or not transparent for you.
Dealing with different personalities
- Talkative, naysayers or constant complainers.
- Quiet, anxious or extremely committed people.
- Detail lovers, experts or aggressive people.
- Tall animals, vain or theme hoppers.
Communication
- Dealing with unfair posts and attacks.
- Reactions to derogatory body language signals.
- Recognize and limit manipulative behavior.
- Defuse conflicts between participants.
- Professional handling of emotional contributions.
Topic processing
- Topic is unclear or completely different than planned.
- Discussions digress.
- Topic is more complex than expected.
- Time is not enough.
- No solution in sight.
Intervention techniques
- Clarify content correctly.
- Communicate the methodical procedure clearly and bindingly.
- Mediating between positions and participants.
- Defuse and objectify conflicts.
- Set boundaries effectively.
- Develop a face-saving and effective intervention style.
- Humor as a tension-relieving instrument.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will intensively train your ability to deal with spontaneous situations in moderation and to react professionally and appropriately.
- You will learn techniques to remain calm, clear and able to act, even if the situation or environment is problematic and conflict-laden.
- You will expand your repertoire of linguistic and methodical forms of intervention.
- You develop your personal intervention style.
Methods
Varied mix of short theoretical inputs, practical exercises, simulations/role plays, moderation sequences and professional feedback to improve individual competence.
Recommended for
Specialists and managers (lower to middle level) and all those who moderate meetings, workshops, events or conferences and already have basic knowledge of conception and moderation methods and want to train and improve their intervention skills in this training .
Further recommendations for "Mastering difficult situations in moderations"
Attendees comments
"I particularly enjoyed the practical exercises with the group."

"I particularly liked the way the trainer conveyed content and examples, her great expertise and the good mix of impulses, examples and personal experimentation."

"I can recommend the training because of the great group size and very competent trainer."

"I particularly liked the trainer's friendly and motivating manner."

"Practice-oriented examples, many solutions, nice group, competent lecturer."

Seminar evaluation for "Mastering difficult situations in moderation"







3222
Start dates and details
Monday, 23.06.2025
09:00 am - 5:30 pm
Tuesday, 24.06.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 17.07.2025
09:00 am - 5:30 pm
Friday, 18.07.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Thursday, 28.08.2025
09:00 am - 4:30 pm
Friday, 29.08.2025
09:00 am - 4:30 pm
Monday, 08.09.2025
09:00 am - 5:30 pm
Tuesday, 09.09.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 06.10.2025
09:00 am - 5:30 pm
Tuesday, 07.10.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 03.11.2025
09:00 am - 5:30 pm
Tuesday, 04.11.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Thursday, 13.11.2025
09:00 am - 4:30 pm
Friday, 14.11.2025
09:00 am - 4:30 pm
Monday, 24.11.2025
09:00 am - 5:30 pm
Tuesday, 25.11.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 10.12.2025
09:00 am - 5:30 pm
Thursday, 11.12.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 19.01.2026
09:00 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 09.02.2026
09:00 am - 4:30 pm
Tuesday, 10.02.2026
09:00 am - 4:30 pm
Thursday, 12.03.2026
09:00 am - 5:30 pm
Friday, 13.03.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 20.04.2026
09:00 am - 5:30 pm
Tuesday, 21.04.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 08.06.2026
09:00 am - 5:30 pm
Tuesday, 09.06.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 22.06.2026
09:00 am - 4:30 pm
Tuesday, 23.06.2026
09:00 am - 4:30 pm
Monday, 06.07.2026
09:00 am - 5:30 pm
Tuesday, 07.07.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 03.09.2026
09:00 am - 5:30 pm
Friday, 04.09.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 07.09.2026
09:00 am - 4:30 pm
Tuesday, 08.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.