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This e-learning is held in German and English.
You are sitting in a meeting and notice how the conversation is dragging on. No one seems to be getting anywhere, in the end everyone leaves unsatisfied and complains about wasted time. You then have to resolve the conflict with your colleague because he has once again misunderstood you. You know situations like this only too well?
Then it's high time you acquired the ability to conduct your conversations in a targeted manner and achieve clear results. This e-learning course will show you methods and tips to help you prepare for important conversations. Prepare an important conversation step by step to apply what you have learned directly. You will see that your conversations will soon become noticeably more focused and productive.
Learning objectives
You can...
- positively influence the atmosphere of your conversation in the contact phase.
- ensure a common basis for discussion during the information phase.
- communicate your position in the argumentation phase in a comprehensible manner.
- ensure a joint result in the decision-making phase.
- bring the conversation to a positive conclusion in the closing phase.
- Convey to your conversation partner that you are actively listening.
- Express appreciation.
- use the paraphrasing method to ensure a common understanding.
- control the course of the conversation with questions.
Methods
- Tips and methods for conducting a good conversation.
- Step by step preparation for your next meeting.
- Video-based simulation of a conversation situation.
Recommended for
People at all specialist and management levels who frequently experience unproductive conversations and would like to take a more active role in leading conversations. employees who would like to get to know the key levers for effective communication.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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Haufe Akademie GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Munzinger Str. 9
79111 Freiburg
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