Crash course in correspondence & Outlook for office workers

Layout & wording in e-mail

• Get to the heart of your message: write briefly, concisely and unambiguously.
• Customer orientation: Build positive business relationships through positive wording.
• Organization and structure: Make your emails clear and easy to read.
• Writing style update: Which formulations are up-to-date and customer-oriented?
• Netiquette: Modern online etiquette.

Massive time savings thanks to autotext, quick blocks and templates

• Increase efficiency: Work efficiently with autotext, quick modules and templates.
• Sensible use of tools: The difference between quick modules and templates.

Increase efficiency and reduce search times through professional e-mail

• Storage space optimization: What to keep? What to delete? Delete without regrets.
• Transparent inbox: automatically redirect emails.
• Clever use of automation: Efficient forwarding of emails and time savings with QuickSteps.
• Minimize search times: Create tasks or appointments directly from emails.
• Trust is good, control is more efficient: Delegate tasks from e-mails and monitor them in a targeted manner.
• Overview and transparency: Optimized resubmission with Outlook.
• Simply ingenious: The link between OneNote and Outlook.
• e-mail with brains: Avoid redundancy and find it again quickly.

In the training we work with Outlook versions from Outlook 2016 to Outlook 365. Please note that the new Outlook does not yet have all the useful functions and is therefore not included in the seminar.