Stakeholder management for project success

Understanding project management as a process

• Definition: What are stakeholders? What is a project?
• The processes in project management.
• Stakeholder management in the PDCA quality circle.

Objectives of stakeholder management

• Strive to achieve common goals.
• Practicing creativity.

Recognize stakeholders

• Which persons, groups of persons or organizations are directly or indirectly affected by the project, want to be informed about it or can influence the course of the project?
• Stakeholder directory and presentation of the results of the analysis using an influence/interest diagram to identify and present networks and hierarchies.
• The Salience model as a supplement and alternative.

Plan stakeholder management

• Determine the current and future motivation levels of the individual stakeholders.
• Define the objectives of stakeholder management.

Involve stakeholders

• Understanding team development.
• Recognizing and understanding personality structures: From Herzberg to Maslow, Corell, the DISG model to the Riemann-Thomann model.
• Motivate people.

Monitor and manage stakeholder participation

• The "sell" project.
• Do not lose sight of stakeholders. Observe changes.
• Create a communication plan and collect feedback.
• Breaking up conflicts.