Controlling for service providers

Service controlling basics

• Controlling of external and internal services.
• Success factors of controlling in service management.
• Necessary framework conditions for effective and efficient service controlling.

Earning power and financial stability - maintaining an overall view

• Instruments for overall management depending on the service sector, established versus young service providers.
• Managing analog, digitized and digital business models.

Internal allocation of added value

• Internal service portfolio and development of an internal market.
• Center concepts, internal price calculation, profit center income statement, shared service centers, intra-group billing systems.

Actively manage costs

• Using cost management to ensure success.
• Success factors for meaningful cost type, cost center and cost unit accounting for service providers.
• Set up fixed and overhead costs strategically and reduce them effectively.
• Control costs arising from the variety of services and range of offers.
• Optimize the cost of service depth with make-or-buy decisions.

Grow profitably with the right pricing policy

• Identifying the services that really earn money.
• Cost-oriented, demand- and market-oriented calculation methods.
• Contribution margin accounting as valuation accounting: revenue and project management as well as target group evaluation.
• Contribution margin accounting as decision accounting: decisions on process changes, break-even and multidimensional analyses.
• Project costing and controlling, costing in public administration, utilization-based price calculation and costing of product-related services.

Turning number cemeteries into clear control cockpits

• Reporting matrix that always works: report recipient-oriented and decision-relevant information.
• Consider "Hichert rules" in reporting: Designing leadership and management information systems.