Training
This training is held in German.
If internal coordination in your company does not function optimally, the customer relationship and therefore your sales are quickly jeopardized. In order for sales processes to function smoothly, it is crucial to coordinate responsibilities and implement them consistently. This shortens time processes, optimizes resources and makes targeted use of sales potential. In terms of effective sales support, excellent cooperation between field sales and back office plays a decisive role in your sales success.
Contents
The distribution of roles and tasks in the sales team
- Clarify and coordinate expectations of office staff and field staff.
- Define clear responsibilities along the sales process.
- Increase in sales productivity.
- Personal responsibility and commitment to the common sales target.
Active work with the customer portfolio
- Portfolio analysis: Implementing business development strategies together.
- Defense against competitors through binding points of contact with the customer.
- Ensure the flow of information.
Communication and teamwork as a success factor for the customer
- Working successfully with different people.
- Clear agreements between office staff and field staff ensure motivation.
- Flexibly mastering difficult situations together.
- Recognize conflict situations at an early stage, resolve them constructively and create synergies.
- Regular reviews drive sales success in a targeted manner.
Best practice examples and collegial advice
- Use the positive experiences of others.
- Identify starting points for change in your own team.
- This makes working in the sales team fun and productive.
- Promote sales in your own team with concrete measures.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- They become aware of the success factors of constructive cooperation in the sales team for the company's success.
- You gain clarity about who takes on which tasks in customer contact - with the common goal of increasing customer satisfaction.
- You will gain an insight into strategic work with the customer portfolio and develop your own successful strategy to generate additional sales.
- You can segment your customer base in a targeted manner, recognize churn potential and counteract this in good time.
- You can also work together constructively and in a solution-oriented manner with different people in difficult situations and conflicts.
- During training, you will develop a productive strategy and create professional customer management through intelligent planning.
Methods
Trainer input, case/best-practice examples, exercises, discussion training of practical examples, feedback, discussion, exchange of experience, work aids, checklists.
Recommended for
Specialists and managers from internal sales, customer service, sales assistants, internal sales staff, field sales staff, sales persons, sales managers, (key) account managers, internal sales managers, internal sales managers, internal customer service managers, project managers.
Further recommendations for "Sales Support: How to increase your sales success!"
Attendees comments
"The trainer responded individually to the focus points of the participants."
Ralf-Jörg Crüger
SVA System Vertrieb Alexander GmbH
"I particularly liked the way the course was moderated, the interactive exchange between the participants throughout the training, the exchange of experiences and the psychological aspects of conducting discussions."
Frederik Schneider
Oscor Europe GmbH
"I particularly liked the small group size. It was therefore a very efficient way of working."
Beate Kreusel
Vitesco Technologies Germany GmbH
Seminar evaluation for "Sales Support: How to increase your sales success!"
4.7 from 5
with 13 ratings
training content:
4.8
Content comprehensibility:
4.9
Practical relevance:
4.3
Trainer expertise:
5
Participant orientation:
5
Method variety:
4.8
On-site training together
Start dates and details
17.11.2025
Munich
Booking number:
4894
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 17.11.2025
09:00 am - 5:00 pm
Tuesday, 18.11.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The next booking ensures this course will take place
Booking number:
4894
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
4894
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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